How Provest Realty Handles 1,600 Calls a Month with AI

We get about 400 calls a week. Pretty much all of those 400 calls before we would use a phone tree. So that means that we pretty much almost had to dedicate a full-time person just to answer and then direct calls. The lines in the office, they were just ringing all day long. You just constantly hear phones ringing all day long because the majority of those calls were all coming to the operator, which was our, our landlines. With the AI, it's been fabulous because the AI will basically ask them who they want to speak with or what department the customer doesn't have to remember an extension. As long as they know the person's name or if they even just

give a very small description on why they're calling or the department that they're calling about, the AI will just automatically transfer to the correct person directly to them. And now maybe 20% of the calls go to our operator. What it's done is just created less interruptions for each person so that they can focus on the tasks that they're working on. And there's less starting and stopping because the phone isn't ringing. You know, you're not taking as many calls just so you can direct it to somebody else. It really created a calming environment when you're getting those calls all day long. And even if you're not the one taking the calls, it's still ringing. You know, you still hear a ring, you know, all day long. Like since I've been talking to you, I don't think the landlines

ring even one time. Receptionist does handle probably three to five calls a day all by itself. Fantastic. The ability to link my available rentals to the AI because then it can immediately know what we have on the market on that at any given time and answer those questions.