How Provest Realty Handles 1,600 Calls a Month with AI
A property management firm cut daylong phone interruptions, improved intent-based routing, and gave tenants and prospects structured answers outside business hours.
0
Calls per month
0
New leases per month
0%
First-contact resolution
24/7
Tenant-facing availability
“The phones were ringing off the hook all day. Frontdesk changed the entire work atmosphere.”
Todd Dusenberry · Owner, Provest Realty
At a glance
Organization profile
Company
Provest Realty
Industry
Real Estate & Property Management
Location
Multiple regions
Highlights
~400 inbound calls per week
95% resolution on first contact
Evening and weekend coverage
Narrative
Challenge, deployment, and outcomes
Summary of what the customer faced, how Frontdesk was applied, and what they report measuring afterward.
Challenge
Constant inbound call volume disrupted team focus all day.
Repetitive tenant and prospect questions consumed staff time.
After-hours voicemail overflow created Monday bottlenecks.
Deployment
Introduced AI receptionist routing by intent and department.
Automated common Q&A handling for repetitive inquiries.
Enabled self-service support for evenings and weekends.
Outcomes
Staff experienced fewer call interruptions and smoother workflows.
Routing improved so callers reached the right team faster.
Support quality became more consistent across all hours.
Property managers automate recurring questions, route maintenance and leasing by intent, and shrink Monday voicemail pileups while keeping a live escalation path.
Customer story