Frontdesk is an AI store receptionist for retailers, D2C brands, and multi-location shops. It answers every inbound phone call, web chat, SMS, Instagram DM, TikTok message, and marketplace inquiry instantly — qualifies the shopper, looks up products and orders in your Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, or Lightspeed stack, and books appointments or escalates urgent issues.
< 0.0s
Response time
0/7
Coverage
0+
Languages
Voice, SMS, chat, DM, email
Channels
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Shoppers browse and message at night, on weekends, and during commutes. Without 24/7 coverage, voicemails pile up, chat widgets sit unanswered, and Instagram DMs go cold — and shoppers buy from the next brand that responds.
Order status (WISMO), product availability, store hours, return policy, shipping ETAs, and refund timing dominate ticket volume. That work belongs to AI so Gorgias / Zendesk / Re:amaze agents can focus on the 20% of tickets that actually need a human.
Amazon Seller Central, eBay, Etsy, Walmart Marketplace, and TikTok Shop penalize slow response — and shoppers buy from competitors when they wait. Frontdesk answers marketplace messages in under 60 seconds.
Phone calls about hours, returns, layaway, and product availability constantly pull associates away from in-store shoppers. AI handles the call, looks up the answer in Shopify POS / Square / Clover / Lightspeed, and only escalates when truly needed.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk answers every inbound voice call, web chat, SMS, WhatsApp, Instagram DM, Facebook Messenger, TikTok Shop message, and email instantly — in 30+ languages. Marketplace messages from Amazon, eBay, Etsy, and Walmart Marketplace are answered in under 60 seconds.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk queries your Shopify / WooCommerce / BigCommerce / Magento / Square / Clover / Lightspeed data in real time to answer order status (WISMO), shipping ETA, product availability, store hours, return eligibility, and warranty questions.
More capabilities
Frontdesk coordinates buy-online-pickup-in-store (BOPIS), curbside handoff, personal shopper appointments, fitting room bookings, and in-store events — synced to Shopify POS, Square for Retail, Clover, and Lightspeed Retail.
When a case needs a human, Frontdesk creates a structured ticket in Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, or Front with full conversation context and customer history — no re-asking, no copy-paste.
Frontdesk works with Yotpo, Smile.io, LoyaltyLion, and Bond to surface loyalty status, redeem points in conversation, and trigger Google / Yotpo / Trustpilot / Reviews.io / Stamped review requests after a happy resolution.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands handling 100+ tickets/day
WooCommerce, BigCommerce, Magento (Adobe Commerce) ecommerce stores
Brick-and-mortar single-location retailers using Square, Clover, or Lightspeed
Multi-location and franchise retail consolidating call answering
Apparel, jewelry, furniture, electronics, beauty, pet, grocery, cannabis verticals
Marketplace-only sellers on Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop
D2C brands replacing or augmenting Gorgias / Zendesk / Re:amaze
Subscription box and replenishment brands using Recharge or Bold
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Inbound Voice & Chat
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Store Receptionist for Retail.
Built as a true 24/7 AI receptionist for ecommerce brands, D2C Shopify Plus retailers, brick-and-mortar single-location stores, multi-location and franchise retail, pop-up shops, apparel and fashion brands, jewelry, furniture and home goods, consumer electronics, grocery and specialty food, cannabis dispensaries, health and beauty, pet supplies, and omnichannel retailers. Replaces missed calls, voicemail backlogs, and slow chat-widget responses with instant multilingual conversation across voice, SMS, WhatsApp, web chat, email, Instagram DM, Facebook Messenger, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace messages.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportGorgias, Zendesk, and Re:amaze are helpdesk platforms — they need a human to respond. Frontdesk is a 24/7 AI receptionist that handles voice (inbound + outbound), SMS, web chat, WhatsApp, Instagram DM, TikTok Shop, and marketplace messages autonomously — and only creates a ticket in Gorgias / Zendesk / Re:amaze when a human is actually needed. Together they cover the full retail support stack at a fraction of the headcount.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
