Frontdesk plugs directly into BigCommerce, BigCommerce B2B Edition, BigCommerce Enterprise, BigCommerce Open Checkout, BigCommerce Multi-Storefront, and the BigCommerce API to handle every voice call, SMS, web chat, and inquiry. It coexists with the BigCommerce App Marketplace and adds the 24/7 AI voice + outbound + marketplace layer BigCommerce does not natively provide.
Native
BigCommerce API
0/7
Coverage
0+
Languages
< 0h
Go-live
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
BigCommerce ships with a strong storefront engine and the App Marketplace but no native AI voice answering, no outbound campaigns, and no autonomous AI chat. Frontdesk adds the 24/7 voice + outbound + chat layer.
BigCommerce B2B Edition handles wholesale price lists, quote requests, and net-terms ordering — but these inquiries take time to qualify. Frontdesk gathers requirements, qualifies the buyer, and creates the quote in real time.
BigCommerce Multi-Storefront brands run multiple storefronts (US, EU, B2B, B2C) plus marketplaces — and customer service does not unify across them. Frontdesk unifies every storefront and channel into one workflow.
BigCommerce Channel Manager (Amazon, eBay, Walmart, Google Shopping) adds marketplace volume — and marketplace messages are scattered. Frontdesk unifies BigCommerce + marketplaces into one AI inbox.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk uses the BigCommerce REST API, GraphQL Storefront API, and Webhooks for real-time bidirectional sync of orders, customers, products, inventory, B2B price lists, and quotes — across BigCommerce, BigCommerce B2B, BigCommerce Enterprise, and BigCommerce Multi-Storefront.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk unifies every BigCommerce storefront — US, EU, B2B, B2C, regional — into one customer-service workflow. It also handles BigCommerce B2B Edition quote requests, price-list lookup, and net-terms ordering.
More capabilities
Frontdesk adds 24/7 voice answering, outbound voice + SMS campaigns, abandoned-cart recovery, review collection, and replenishment outreach — across 30+ voice languages — natively on top of BigCommerce.
Frontdesk unifies BigCommerce Channel Manager marketplaces (Amazon Seller Central, eBay, Walmart Marketplace, Google Shopping, Facebook + Instagram Shopping) plus Etsy, TikTok Shop, and Pinterest Shopping into one inbox.
Frontdesk integrates with the BigCommerce App Marketplace ecosystem — Gorgias, Zendesk, Klaviyo, Mailchimp, Yotpo, Smile.io, Loop Returns, ShipperHQ, AfterShip, AvaTax, and 100+ apps.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
BigCommerce Enterprise brands needing 24/7 voice + outbound
BigCommerce B2B Edition wholesalers handling quote requests
BigCommerce Multi-Storefront brands consolidating customer service
BigCommerce Catalyst headless storefronts
BigCommerce for WordPress hybrid implementations
BigCommerce Channel Manager sellers on Amazon, eBay, Walmart, Google
BigCommerce brands also on Etsy, TikTok Shop, Instagram, Pinterest
Multi-platform brands running BigCommerce + Shopify or BigCommerce + WooCommerce
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Platform & POS Integrations
Native integrations with Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, more.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by BigCommerce AI Integration.
Built for BigCommerce, BigCommerce B2B Edition, BigCommerce Enterprise, BigCommerce Open Checkout, BigCommerce Multi-Storefront, BigCommerce Catalyst (headless), BigCommerce for WordPress, BigCommerce Pages, and BigCommerce Channel Manager. Integrates with the BigCommerce API (REST and GraphQL Storefront API) and BigCommerce Webhooks. Coexists with the BigCommerce App Marketplace — and complements Gorgias, Zendesk, Re:amaze, Klaviyo, Mailchimp, Yotpo, Smile.io, Loop Returns, ShipperHQ, and AvaTax. Also unifies orders across Shopify, WooCommerce, Magento, Square, Clover, and Lightspeed for brands running multi-platform.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportFrontdesk uses the BigCommerce REST API, GraphQL Storefront API, and Webhooks for bidirectional sync of orders, customers, products, inventory, B2B price lists, and quotes. It works with BigCommerce, BigCommerce B2B Edition, BigCommerce Enterprise, BigCommerce Multi-Storefront, BigCommerce Catalyst, and BigCommerce Open Checkout.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
