Frontdesk plugs directly into Magento Open Source, Adobe Commerce (formerly Magento Commerce), Adobe Commerce Cloud, Magento B2B, Magento PWA Studio, and the Adobe Commerce REST + GraphQL APIs to handle every voice call, SMS, web chat, and inquiry. It coexists with Adobe Sensei AI and adds the 24/7 voice + outbound + marketplace layer Magento does not natively provide.
Native
Adobe Commerce API
0/7
Coverage
0+
Languages
< 0h
Go-live
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Magento Open Source and Adobe Commerce ship with strong B2B, multi-store, and enterprise features but no native AI voice answering, no outbound campaigns, and no autonomous AI chat. Frontdesk adds the 24/7 voice + outbound + chat layer.
Adobe Sensei powers personalization, search, and analytics within Adobe Commerce — but does not handle live shopper conversation. Frontdesk runs the live conversation; Adobe Sensei handles personalization + analytics.
Magento B2B handles requisition lists, quote requests, shared catalogs, and tier pricing — but quote turnaround is slow. Frontdesk qualifies the buyer, gathers requirements, and routes to sales or quote system instantly.
Magento Multi-Store / Multi-Website brands run multiple storefronts (region, brand, B2B / B2C) plus marketplaces. Frontdesk unifies every storefront and channel into one workflow.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk uses the Adobe Commerce REST API, GraphQL API, and Adobe Commerce Webhooks for real-time bidirectional sync of orders, customers, products, inventory, quotes, requisition lists, and shared catalogs — across Magento Open Source, Adobe Commerce, Adobe Commerce Cloud, and Magento B2B.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk coexists with the Adobe ecosystem — Adobe Sensei AI powers personalization and search; Adobe Target runs experimentation; Adobe Analytics measures behavior; Adobe Audience Manager segments. Frontdesk adds the autonomous AI voice + outbound + chat + marketplace conversation layer.
More capabilities
Frontdesk handles Magento B2B quote requests, requisition lists, shared catalogs, and tier pricing — and unifies Magento Multi-Store / Multi-Website storefronts (region, brand, B2B / B2C) into one customer-service workflow.
Frontdesk adds 24/7 voice answering, outbound voice + SMS campaigns, abandoned-cart recovery, review collection, and replenishment outreach — across 30+ voice languages — natively on top of Magento.
Frontdesk unifies Magento orders with Amazon, eBay, Etsy, Walmart, TikTok Shop, Instagram, Facebook, Google Shopping — and integrates with Magento Marketplace apps (Gorgias, Klaviyo, Salesforce Marketing Cloud, Yotpo, Smile.io, Loop Returns, AfterShip).
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Adobe Commerce enterprise brands needing 24/7 voice + outbound
Magento Open Source merchants on self-hosted infrastructure
Magento B2B wholesalers with quote-driven sales cycles
Magento Multi-Store / Multi-Website brands
Magento PWA Studio headless storefronts
Adobe Commerce Cloud (AC Cloud) deployments
Magento brands also on Amazon, eBay, Etsy, Walmart, TikTok Shop
Multi-platform brands running Magento + Shopify or Magento + BigCommerce
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Platform & POS Integrations
Native integrations with Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, more.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by Magento / Adobe Commerce AI Integration.
Built for Magento Open Source, Adobe Commerce, Adobe Commerce Cloud, Magento B2B, Magento PWA Studio (headless), Magento Multi-Store, Magento Multi-Website, Magento Marketplace, and Adobe Experience Manager Sites. Integrates with the Adobe Commerce REST API, GraphQL API, and Adobe Commerce Webhooks. Coexists with Adobe Sensei AI, Adobe Target, Adobe Analytics, and Adobe Audience Manager — and complements Gorgias, Zendesk, Re:amaze, Klaviyo, Salesforce Marketing Cloud, Yotpo, Smile.io, and Loop Returns. Also unifies orders across Shopify, WooCommerce, BigCommerce, Square, Clover, and Lightspeed for brands running multi-platform.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportFrontdesk uses the Adobe Commerce REST API, GraphQL API, and Adobe Commerce Webhooks for bidirectional sync. It works with Magento Open Source, Adobe Commerce, Adobe Commerce Cloud, Magento B2B, Magento PWA Studio, and Magento Multi-Store / Multi-Website.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
