Frontdesk runs personalized renewal campaigns across voice, SMS, and email — starting 90 days before lease expiration. It negotiates terms within your guardrails, gathers feedback, and updates Yardi, RealPage, Entrata, AppFolio, Buildium, and ResMan renewal pipelines automatically.
A purpose-built AI renewal assistant for multifamily operators, REITs, and property management companies. Replaces manual 60/90-day renewal calls, paper notices, and inconsistent outreach with structured, multi-touch campaigns that catch renewal risk early and lift portfolio renewal rate. Works with conventional, lease-up, BTR, SFR, student, and senior housing.
0/60/30/15 day
Cadence
Voice, SMS, email
Channels
+0–15%
Renewal lift
Real-time
PMS sync
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Turn cost, lost rent during vacancy, marketing spend, and concessions on the new lease add up to thousands per unit. Renewing an existing resident is dramatically cheaper than acquiring a new one.
During lease-up or high-turnover periods, renewal calls get deprioritized. Residents drift into month-to-month or move out without ever being asked to renew.
Residents often want concessions, term flexibility, or specific maintenance fixes before renewing. Untrained staff give away too much or push too hard. AI follows your policy precisely.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs a structured cadence: 90-day intent check, 60-day formal offer, 30-day reminder, 15-day final touch. Cadence and channel optimize per resident persona.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Residents can negotiate terms with the AI: lease length, rent increase, concessions, parking, pet policy, unit upgrades. The AI enforces your policy guardrails strictly.
More capabilities
AI detects churn-risk signals (complaints, recent maintenance issues, competitive shopping). Flags at-risk residents for property manager intervention before notice-to-vacate.
Renewal status, offer terms, signed renewals, and notice-to-vacate updates flow into Yardi RentCafe, RealPage OneSite, Entrata, AppFolio, Buildium, and ResMan renewal modules in real time.
AI generates renewal documents from your PMS template and routes for e-signature (DocuSign, Adobe Sign, HelloSign). Signed lease syncs back to PMS automatically.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Operators with renewal rates below 55%
Multifamily REITs standardizing renewal process across portfolios
Lease-up communities transitioning to stabilization
Student housing pre-leasing season
Senior living communities requiring family-coordinator coordination
Affordable housing with annual recertification cycles
SFR portfolios with distributed renewal management
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from Renewals & Retention
Lease renewal outreach, retention, reviews, referrals, and resident win-back.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by AI Lease Renewal Outreach for Multifamily.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact support90 days. The 90-day intent check is the most important touch — it surfaces churn risk early enough to intervene. Cadence then continues at 60, 30, and 15 days with multi-channel orchestration.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
