Frontdesk integrates with Entrata Core, Entrata Leasing, Entrata Maintenance, Entrata Accounting, and Entrata Leasing AI (ELI+). Augments ELI+ with full voice, SMS, ILS lead capture, and outbound campaigns — and syncs guest cards, work orders, and renewals bidirectionally.
An Entrata-native AI receptionist and leasing assistant for multifamily operators on Entrata Core, Entrata Leasing, Entrata Maintenance, Entrata Accounting, Entrata Resident Portal, and Entrata Leasing AI (ELI+). Handles 24/7 lead capture, tour booking, maintenance intake, renewal outreach, and delinquency collections with bidirectional Entrata API sync.
Bidirectional API
Entrata sync
Core, Leasing, Maintenance, Accounting
Modules
Voice, SMS, chat, email
Channels
0/7
Coverage
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Entrata Leasing AI (ELI+) automates lead responses and scheduling via email and chat. It doesn’t handle inbound voice calls, outbound AI voice for no-show recovery, or SMS conversations at scale.
Entrata Maintenance creates structured work orders — but only after a human captures the request. Voicemail and after-hours calls miss the on-call window.
Entrata’s renewal and collections modules track the data — but the outreach (calls, SMS, emails) still depends on on-site teams who don’t have time.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk integrates with Entrata Core, Entrata Leasing, Entrata Maintenance, Entrata Accounting, and Entrata Resident Portal via secure API.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Entrata Leasing AI (ELI+) handles email and chat. Frontdesk fills the gaps with voice (inbound + outbound), SMS, WhatsApp, and ILS lead capture. All channels write back to the same Entrata guest card.
More capabilities
Residents call, text, or chat. Frontdesk triages urgency, captures structured details, and creates an Entrata Maintenance work order — with live escalation for emergencies.
Frontdesk reads lease-expiration dates, ledger balances, and resident profiles from Entrata — then runs structured renewal cadences and delinquency outreach that update the Entrata ledger.
For Entrata portfolios with multiple communities, Frontdesk centralizes intake, routing, and reporting — while preserving per-community Entrata configurations.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Multifamily REITs on Entrata Core at portfolio scale
Operators using Entrata Leasing AI (ELI+) for chat/email + Frontdesk for voice
Entrata Maintenance customers needing 24/7 emergency triage
Entrata Accounting customers needing automated delinquency outreach
Mid-market operators on Entrata Core consolidating tech stack
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from PMS Integrations
Bidirectional sync with Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, Knock CRM.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by Entrata AI Integration — Frontdesk for Entrata Core & Leasing AI.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportThrough Entrata’s secure API. Frontdesk creates and updates guest cards, work orders, renewal offers, and ledger notes in Entrata Core, Leasing, Maintenance, and Accounting. Read access to lease data and availability enables accurate AI conversations.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
