Knock CRM is the leasing CRM most multifamily operators run alongside Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan. It’s great at tracking guest cards and scheduling tours — but it doesn’t answer the phone, doesn’t respond to ILS leads in real time, and doesn’t run outbound. Frontdesk fills the gap with bidirectional Knock sync.
A Knock CRM-native AI receptionist and outbound leasing assistant for multifamily REITs, mid-market operators, and property management companies running Knock CRM on top of Yardi Voyager, Yardi Breeze, RealPage OneSite, Entrata Core, AppFolio Property Manager, Buildium, or ResMan. Augments Knock with 24/7 inbound voice, outbound AI voice, SMS at scale, ILS lead capture from Apartments.com / Zillow Rentals / Zumper / Rent.com / ApartmentList, multilingual coverage, and bidirectional Knock guest-card sync — without replacing Knock.
Bidirectional API
Knock sync
Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan
Coexistence
Voice, SMS, chat, email, ILS
Channels
0/7
Coverage
Works with every property management system
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
The Problem
Knock is excellent at storing guest cards, scheduling tours, and reporting on funnel metrics. It does not answer inbound phone calls in real time, does not respond to ILS leads autonomously, and does not run outbound voice campaigns at scale.
Even with Knock, the prospect call rings the leasing office. After hours, weekends, holidays, and during tours — the lead goes to voicemail. ILS leads sit until a leasing consultant works the queue.
Knock tracks who no-showed and who went dormant. But the outbound calls, texts, and emails to recover them still depend on a busy on-site team — so most recovery never happens.
How Frontdesk Works
Built for multifamily operators on Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan — and every other major PMS.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk creates and updates Knock guest cards, books tours into the Knock calendar, attaches full conversation transcripts to the lead, and respects Knock’s lead-stage workflow — without replacing Knock.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk answers every inbound call and ILS lead in real time, qualifies the prospect, books the tour into Knock, and writes the guest card — replacing voicemail and manual ILS work.
More capabilities
Knock surfaces who needs outreach. Frontdesk makes the actual calls and texts at scale — and updates the Knock guest card with the outcome.
Most Knock customers run it on top of another PMS. Frontdesk reads availability and pricing from the underlying PMS, books the tour, and writes both the Knock guest card and the PMS guest card / work order.
For Knock portfolios spanning many communities, Frontdesk routes inbound calls and ILS leads to the right community script, calendar, and PMS — and reports on speed-to-lead, tour-booked, and conversion at the portfolio level.
Integrations
Frontdesk is PMS-agnostic and integrates bidirectionally with Yardi Voyager (7S and One), Yardi Breeze (and Breeze Premier), RentCafe CRM, RealPage OneSite (Leasing & Rents, Facilities, Affordable, Student), RealPage AI Revenue Management (AIRM / YieldStar), Knock CRM, Entrata Core, Entrata Leasing AI (ELI+), AppFolio Property Manager, AppFolio Realm-X copilot, AppFolio Investment Management, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, Funnel CRM, Property Meld, and ServiceFusion. Lead context, guest cards, work orders, payment notes, hardship flags, renewals, and tour bookings sync in real time — no manual data entry, no broken handoffs between systems.
Yardi
Voyager, Breeze, RentCafe, Chat IQ
RealPage
OneSite, Knock CRM, AI Revenue Mgmt
Entrata
Core, Leasing AI / ELI+
AppFolio
Property Manager, Realm-X
Buildium
SMB property mgmt + HOA
ResMan
Multifamily, affordable, LIHTC
Full integration coverage
Customer stories
Real property management and real estate operators using Frontdesk to handle thousands of calls per month — across leasing, maintenance, and resident support.
Who it's for
Knock CRM customers needing 24/7 voice + ILS coverage
RealPage OneSite + Knock CRM portfolios augmenting with outbound AI
Yardi Voyager + Knock CRM portfolios filling the voice gap
Entrata + Knock dual-stack environments
AppFolio + Knock portfolios needing real-time ILS response
Operators replacing answering services on top of Knock
Multifamily REITs centralizing voice + outbound on top of Knock
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, ILS lead forms (Apartments.com, Zillow Rentals, Zumper, Rent.com, ApartmentList, HotPads, Realtor.com Rentals), and walk-in inquiries are answered instantly with portfolio-aware context — across multifamily apartment communities, build-to-rent (BTR), single-family rental (SFR), student housing, senior living, and affordable / LIHTC properties.
Step 2
Guest cards, work orders, renewals, payment notes, hardship flags, and tour bookings flow into Yardi Voyager 7S, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata Core, AppFolio Realm-X, Buildium, ResMan, Rent Manager, MRI Software, DoorLoop, TenantCloud, and Funnel CRM in real time. Calendar sync with Google Calendar, Microsoft Outlook, and PMS-native calendars. No double-entry.
Step 3
No-show recovery within 5 minutes, dormant-lead reactivation, 90/60/30/15-day renewal cadences, day-of-due rent reminders, tiered delinquency outreach, payment-plan negotiation, autopay enrollment, maintenance status updates, and Google review requests fire automatically — with the right cadence and channel per resident persona.
Step 4
Cross-property dashboards track speed-to-lead, tour-booked rate, tour-to-lease conversion, no-show rate, recovery rate, average maintenance SLA, emergency response time, renewal rate, delinquency reduction, payroll savings, and NOI impact — across every community. AI call scoring and QA flags replace mystery shopping.
Explore more
More from PMS Integrations
Bidirectional sync with Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, Knock CRM.
Multifamily AI hub
Frontdesk runs leasing, residents, renewals, and collections — and integrates with every property management system multifamily operators use.
What this page covers
Topics, integrations, channels, property types, and workflows covered by Knock CRM AI Integration — Voice + ILS Augmentation.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what multifamily operators ask most.
Contact supportNo — it augments Knock. Knock remains the system of record for guest cards, tours, and funnel reporting. Frontdesk adds the inbound voice, outbound voice, SMS-at-scale, and ILS layer Knock doesn’t ship, and writes every conversation back into Knock as a guest card with full transcript.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
