Frontdesk is an AI returns management agent for D2C brands, Shopify Plus retailers, and multi-channel sellers. It explains return policy, looks up eligibility in Loop Returns, Returnly, Happy Returns, Narvar, and AfterShip, issues RMAs, generates labels, and proposes exchanges instead of refunds — across voice, SMS, web chat, Instagram DM, and marketplace messages.
0%+
WISMR deflection
+0%
Exchange rate lift
< 0s
Response time
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Shoppers ask "did you get my return?" and "where is my refund?" two or three times before the refund posts. Those tickets dominate Gorgias / Zendesk / Re:amaze volume and burn agent time on a question Loop Returns / Returnly / Happy Returns already know the answer to.
Final-sale, holiday, gift-with-purchase, and bundle exceptions trip up agents and shoppers. Without a 24/7 policy explainer the shopper waits, escalates, or charges back. Klaviyo and Attentive can email the policy — they cannot have the conversation.
Loop Returns and Returnly let shoppers self-select exchange, but most default to refund without a nudge. An AI agent that proposes a size swap, color match, or store credit boost saves margin Klaviyo flows cannot.
Amazon Seller Central, eBay, Etsy, Walmart Marketplace, and TikTok Shop measure return-message response time. Slow responses tank seller rating and Buy Box eligibility. Frontdesk answers within 60 seconds in any channel.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk pulls live return eligibility from Loop Returns, Returnly, Happy Returns, Narvar, and AfterShip and explains policy in plain language across voice, SMS, web chat, Instagram DM, WhatsApp, and Amazon / eBay / Etsy / Walmart Marketplace / TikTok Shop messages.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk creates the RMA, generates the prepaid label through Loop / Returnly / Happy Returns / ShipStation / Shippo, and emails/texts the label to the shopper — without an agent in the loop.
More capabilities
Before issuing a refund Frontdesk proposes a size swap, color match, alternate SKU, or store credit boost — the way a top sales associate would. Save rates compound across Klaviyo / Attentive / Postscript lifecycle flows.
Frontdesk answers "where is my refund?" instantly with Loop / Returnly / Happy Returns / Narvar status, expected post date, and ETA — across voice, SMS, web chat, email, and marketplace messages, in any language.
When a return needs human judgment (damaged, fraud flag, high-value), Frontdesk hands off to Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, or Front with the full conversation, order history, and proposed resolution attached.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands using Loop Returns or Returnly
WooCommerce, BigCommerce, Magento brands replacing manual RMA workflows
Brick-and-mortar Square, Clover, Lightspeed retailers coordinating mail + in-store returns
Apparel, jewelry, furniture, electronics, beauty brands with high return rates
Marketplace sellers on Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop
D2C brands deflecting WISMR tickets from Gorgias / Zendesk / Re:amaze
Subscription box brands coordinating return-to-skip flows
Multi-location franchise retailers consolidating returns coverage
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Returns & Exchanges
AI returns automation, RMA issuance, exchange coordination, and warranty claims.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Returns Management for Ecommerce.
Purpose-built as a 24/7 AI returns agent for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square, Clover, Lightspeed Retail, and NetSuite SuiteCommerce brands. Handles RMA issuance, return label generation, refund status WISMR (where-is-my-refund), in-store return coordination, mail-return drop-off, Happy Returns bar handoff, Narvar branded tracking, AfterShip exceptions, and Loop Returns + Returnly portal coordination. Replaces Gorgias / Zendesk / Re:amaze ticket backlog and Klaviyo / Attentive / Postscript broadcast-only flows with a real two-way conversation on voice, SMS, WhatsApp, web chat, email, Instagram DM, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace messages.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportLoop Returns, Returnly, Happy Returns, and Narvar are returns portals — they require the shopper to self-serve. Frontdesk is a 24/7 AI agent that talks the shopper through return policy, eligibility, RMA issuance, and exchange options on voice, SMS, web chat, Instagram DM, and marketplace messages — and operates Loop / Returnly / Happy Returns / Narvar behind the scenes. Together they deflect 70%+ of returns-related tickets.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
