Frontdesk is an AI RMA issuance agent that creates return merchandise authorizations across Loop Returns, Returnly, Happy Returns, Narvar, and native Shopify, WooCommerce, BigCommerce, Magento, Square, and Clover returns — instantly, on voice, SMS, web chat, Instagram DM, and marketplace messages.
< 0s
RMA creation time
0%+
Self-serve rate
Voice, SMS, chat, DM, email
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Loop Returns, Returnly, and Happy Returns provide portals, but most shoppers still email or call to start a return. Gorgias / Zendesk / Re:amaze agents spend hours per day on RMA creation.
Final-sale, holiday returns, gift returns, bundles, and worn-item rules create edge cases. Agents look them up; shoppers wait; satisfaction drops.
Amazon Seller Central, eBay, Etsy, Walmart Marketplace, and TikTok Shop each have their own RMA flow — and each one is timed against SLA.
Klaviyo, Attentive, Postscript, and Mailchimp can prompt a return but cannot actually issue it. The shopper still hits the helpdesk queue.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk creates the RMA in Loop Returns, Returnly, Happy Returns, Narvar, or native Shopify / WooCommerce / BigCommerce / Magento / Square / Clover — and confirms the shopper across voice, SMS, web chat, DM, or marketplace channel.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk applies eligibility logic (window, condition, final-sale, gift, bundle, holiday extension) before issuing the RMA — and offers store credit or exchange where appropriate.
More capabilities
Frontdesk generates the prepaid label, schedules the Happy Returns drop-off, books USPS / UPS / FedEx pickup, or coordinates the in-store return — all from one conversation.
When a return needs human judgment (high-value, damaged, fraud flag), Frontdesk hands off to Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, or Front with the proposed RMA and full conversation attached.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands using Loop Returns or Returnly
WooCommerce, BigCommerce, Magento brands replacing manual RMA workflows
Brick-and-mortar Square, Clover, Lightspeed retailers with mail-return programs
Apparel, jewelry, furniture, electronics, beauty brands
Marketplace sellers on Amazon, eBay, Etsy, Walmart, TikTok Shop
D2C brands deflecting RMA tickets from Gorgias / Zendesk / Re:amaze
Subscription box brands coordinating skip-vs-return decisions
Multi-storefront brands consolidating returns across platforms
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Returns & Exchanges
AI returns automation, RMA issuance, exchange coordination, and warranty claims.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI RMA Issuance Agent.
Purpose-built AI RMA agent for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square, Clover, Lightspeed Retail, and NetSuite SuiteCommerce. Eliminates Gorgias / Zendesk / Re:amaze RMA-creation tickets and complements Klaviyo / Attentive / Postscript broadcast flows. Issues RMAs on voice, SMS, WhatsApp, web chat, email, Instagram DM, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace messages with full Loop Returns, Returnly, Happy Returns, Narvar, and AfterShip integration.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportLoop Returns, Returnly, Happy Returns, and Narvar are portals — shoppers must navigate them. Frontdesk is a 24/7 AI agent on voice, SMS, web chat, Instagram DM, and marketplace channels that operates Loop / Returnly / Happy Returns / Narvar on the shopper's behalf — issuing the RMA in real time.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
