Frontdesk is an AI refund status bot that answers "where is my refund?" (WISMR) instantly — across voice, SMS, web chat, Instagram DM, and marketplace messages. It pulls real-time refund status from Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Shopify Payments, and Stripe.
0%+
WISMR deflection
< 0s
Response time
Voice, SMS, chat, DM, email
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Refunds lag the carrier scan by 3-10 days. Shoppers ask on day 4, day 7, and day 10 — three Gorgias / Zendesk / Re:amaze tickets when the answer never changes: it is on its way.
Klaviyo, Attentive, Postscript, and Mailchimp send transactional refund notifications, but they cannot answer the follow-up "but why is it not in my account yet?" question. The shopper still ends up in the queue.
Amazon, eBay, Etsy, Walmart Marketplace, and TikTok Shop measure return-message response time. Slow responses drop seller rating and Buy Box eligibility.
Shopify Payments, Stripe, Adyen, Braintree, PayPal, Afterpay, and Klarna each refund on different timelines. Agents have to look up each one — and shoppers do not understand the difference.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk queries Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Shopify Payments, Stripe, Adyen, and Braintree to give the shopper an exact refund status and expected post date.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
The moment Loop / Returnly / Happy Returns / Shopify Payments posts the refund, Frontdesk fires an SMS, WhatsApp, or email through Klaviyo / Attentive / Postscript / Yotpo so the shopper never has to ask.
More capabilities
Frontdesk explains the refund timing for the exact payment method on the order — Shopify Payments vs Stripe vs Adyen vs PayPal vs Afterpay vs Klarna vs Affirm — in plain language across voice, SMS, web chat, and DM.
On eligible orders Frontdesk offers an instant store-credit boost (Yotpo / Smile.io / LoyaltyLion / Loop Bonus Credit) instead of waiting for the refund — saving margin and lifting LTV.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands deflecting WISMR from Gorgias / Zendesk
WooCommerce, BigCommerce, Magento (Adobe Commerce) ecommerce stores
Square, Clover, Lightspeed retailers coordinating mail-back refunds
Apparel, jewelry, furniture, electronics brands with frequent returns
Marketplace sellers on Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop
Subscription box brands with frequent skip/return cycles
D2C brands replacing or augmenting Klaviyo / Attentive / Postscript broadcasts
BNPL-heavy brands (Afterpay, Klarna, Affirm) with complex refund timing
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Returns & Exchanges
AI returns automation, RMA issuance, exchange coordination, and warranty claims.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Refund Status Bot.
Purpose-built WISMR deflection for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square, Clover, and Lightspeed retailers. Replaces Gorgias / Zendesk / Re:amaze repeat-tickets and Klaviyo / Attentive / Postscript broadcast-only updates with a real two-way conversation on voice, SMS, WhatsApp, web chat, email, Instagram DM, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace messages. Pulls status from Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Shopify Payments, Stripe, Adyen, and Braintree.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportLoop Returns, Returnly, Happy Returns, and Narvar send one-way status emails — they cannot answer the follow-up. Frontdesk is a two-way conversation across voice, SMS, web chat, Instagram DM, and marketplace messages that pulls live status from Loop / Returnly / Happy Returns / Narvar / AfterShip and explains the timing in any language.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
