Frontdesk is an AI abandoned cart recovery agent that calls, texts, WhatsApps, DMs, and emails abandoners — and has a real two-way conversation that resolves the objection. Coexists with Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, and Omnisend flows.
+0%
Recovery rate lift
Voice, SMS, WhatsApp, chat, DM, email
Channels
0+
Languages
0/7
Coverage
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, and Omnisend blast recovery emails and SMS — but cannot answer "is this in stock in my size?" or "do you ship to my country?". The shopper goes cold.
Shipping cost, size availability, return policy, discount code, payment method — a real conversation resolves the objection. Broadcasts cannot.
Klaviyo flows blast the same 15% code to everyone. The high-intent shopper would have bought at full price; the price-sensitive one needs more. Personalization beats broadcast.
Most recovery stacks are email + SMS. Outbound AI voice, WhatsApp, Instagram DM, and TikTok Shop messaging unlock 20-30% incremental recovery.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk runs cart recovery across outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DM, Facebook Messenger, and TikTok Shop — coordinated so the shopper is contacted on the right channel at the right time.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk has a real two-way conversation — answering shipping, sizing, payment, return-policy, and stock questions in real time using live Shopify / WooCommerce / BigCommerce / Magento / Square / Clover data.
More capabilities
Frontdesk applies incentive logic per shopper — full price for high-intent VIPs, store credit for loyalty members, discount only when needed — coordinated with Yotpo Loyalty, Smile.io, LoyaltyLion, and Bond.
Frontdesk coexists with Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, Omnisend, Drip, and ActiveCampaign flows — sharing profile data and intervening only when a real conversation is needed.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands augmenting Klaviyo cart-recovery flows
WooCommerce, BigCommerce, Magento brands lifting recovery rate 20-30%
D2C apparel, jewelry, furniture, electronics, beauty brands
Brick-and-mortar Square Online, Clover Online, Lightspeed eCom retailers
High-AOV brands replacing discount-heavy recovery flows
Subscription box brands recovering abandoned first-time orders
Marketplace sellers complementing Amazon, eBay, Etsy listings
International brands needing multilingual outbound
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Recovery & Retention
AI for abandoned cart, browse abandonment, replenishment, win-back, and loyalty.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Abandoned Cart Recovery.
Purpose-built AI cart recovery for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square Online, Clover Online, Lightspeed eCom, and NetSuite SuiteCommerce. Replaces broadcast-only Klaviyo / Attentive / Postscript / Yotpo SMS / Smile.io / LoyaltyLion / Bond flows with a 24/7 conversational recovery agent across outbound voice, SMS, WhatsApp, web chat, email, Instagram DM, TikTok Shop, and Amazon Seller Central / eBay / Etsy / Walmart Marketplace messages. Handles abandoned cart, abandoned checkout, browse abandonment, and post-purchase nurture in 30+ voice languages.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportKlaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, and Omnisend send one-way recovery emails and SMS. Frontdesk is the 24/7 conversational layer that calls, texts, WhatsApps, and DMs the abandoner — answering shipping, size, payment, and policy questions in real time using live Shopify / WooCommerce / BigCommerce / Magento data. Together they lift recovery rate 20-30%.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
