Frontdesk is an AI abandoned checkout SMS agent that texts checkout abandoners — and unlike Klaviyo / Attentive / Postscript / Yotpo SMS broadcasts, has a real two-way conversation that resolves the blocker.
0-4x broadcast
Reply rate
+0%
Recovery lift
SMS, MMS, WhatsApp, DM
Channels
0+
Languages
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, and Omnisend SMS broadcast a recovery link — but cannot answer "is shipping free over $50?" or "do you have this in medium?". Reply rates drop.
A checkout abandoner is further down funnel than a cart abandoner — they entered shipping, payment, or address. Their blocker is specific and resolvable in 1-2 messages.
Most checkout abandonment is shipping cost or tax shock. A conversational SMS that offers free shipping over threshold, BOPIS, or Klarna / Afterpay / Affirm BNPL closes the sale.
Klaviyo, Attentive, Postscript, and Yotpo SMS require opt-in. Frontdesk operates within those rules and handles two-way conversation with the same opt-in profile.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk sends an opt-in compliant SMS — and answers the reply. Shipping ETA, size availability, BNPL options, return policy, all in a 30-second exchange.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk explains shipping options (ShipStation, ShipBob, ShipHero, AfterShip), tax timing, and BNPL availability (Afterpay, Klarna, Affirm) — closing the most common abandonment blockers.
More capabilities
Frontdesk applies tier-aware incentives — VIPs at full price, loyalty members with store credit boost, price-sensitive with targeted discount — coordinated with Yotpo, Smile.io, LoyaltyLion, Bond.
Frontdesk coexists with Klaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, Omnisend, Drip, and ActiveCampaign — sharing profile data and suppressing double-touch.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Shopify and Shopify Plus brands augmenting Klaviyo / Attentive checkout SMS
WooCommerce, BigCommerce, Magento brands lifting checkout recovery
D2C apparel, jewelry, furniture, electronics, beauty brands
Brick-and-mortar Square Online, Clover Online, Lightspeed eCom retailers
BNPL-heavy brands (Afterpay, Klarna, Affirm) closing payment objections
High-AOV brands handling shipping / tax shock conversations
International brands needing multilingual SMS + WhatsApp
Subscription box brands recovering first-time checkout abandonment
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Recovery & Retention
AI for abandoned cart, browse abandonment, replenishment, win-back, and loyalty.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Abandoned Checkout SMS.
Purpose-built AI checkout SMS recovery for Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Square Online, Clover Online, and Lightspeed eCom brands. Replaces one-way Klaviyo / Attentive / Postscript / Yotpo SMS / Mailchimp / Omnisend SMS broadcasts with a 24/7 conversational SMS agent across SMS, MMS, WhatsApp, Instagram DM, Facebook Messenger, TikTok Shop, and marketplace messages — coordinated with outbound AI voice, web chat, and email recovery flows.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportKlaviyo, Attentive, Postscript, Yotpo SMS, Mailchimp, and Omnisend send one-way broadcasts. Frontdesk is the 24/7 conversational SMS layer that answers replies, explains shipping / tax / BNPL / size / policy — using live Shopify / WooCommerce / BigCommerce / Magento data. Together they lift checkout recovery 25-30%.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
