Frontdesk plugs directly into Salesforce Commerce Cloud (B2C Commerce / Demandware), Salesforce B2B Commerce, Salesforce Order Management System (OMS), Salesforce Commerce Cloud Endless Aisle, and the Salesforce Commerce Cloud APIs to handle every voice call, SMS, web chat, and inquiry. It coexists with Salesforce Einstein AI and adds the 24/7 voice + outbound + marketplace layer Commerce Cloud does not natively provide.
Native
Commerce Cloud API
0/7
Coverage
0+
Languages
< 0 days
Go-live
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Salesforce Einstein powers personalization, search, predictive analytics, and Einstein Bots for chat. But there is no native AI voice answering and Einstein Bots require setup for every flow. Frontdesk adds 24/7 autonomous voice + outbound + chat + marketplace coverage on top of Commerce Cloud.
Brands running both B2C Commerce and B2B Commerce on Salesforce often have fragmented customer service. Frontdesk unifies B2C and B2B customer conversations into one workflow.
Salesforce Order Management System holds the source of truth for orders, returns, and fulfillment — but Service Cloud agents take time to respond. Frontdesk autonomously answers from Salesforce OMS data 24/7.
Commerce Cloud Endless Aisle (in-store + online inventory) and Composable Storefront (PWA Kit + Managed Runtime) need consistent customer service across channels. Frontdesk delivers it from one AI workflow.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk uses the Salesforce Commerce Cloud Shopper API (SCAPI), Open Commerce API (OCAPI), and Salesforce Connect for real-time bidirectional sync of orders, customers, products, inventory, returns, and B2B account data — across B2C Commerce (Demandware), B2B Commerce, Salesforce OMS, and Commerce Cloud Endless Aisle.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk coexists with Salesforce Einstein AI (personalization, search, predictive analytics, Einstein Bots), Salesforce Service Cloud (helpdesk), Salesforce Marketing Cloud (lifecycle), Pardot (B2B nurture), and Salesforce CDP (Customer Data Platform).
More capabilities
Frontdesk unifies B2C Commerce (Demandware) and B2B Commerce customer conversations into one workflow — handling B2B quote requests, contract pricing, account hierarchies, and approval workflows alongside B2C voice + chat + DM.
Frontdesk integrates with Commerce Cloud Endless Aisle for in-store + online inventory unification — and with Salesforce Composable Storefront (PWA Kit + Managed Runtime) for headless implementations.
Frontdesk unifies Salesforce Commerce orders with Amazon, eBay, Etsy, Walmart, TikTok Shop, Instagram, Facebook, Google Shopping — and integrates with Gorgias, Zendesk, Re:amaze for helpdesk, Klaviyo, Bazaarvoice, Yotpo for lifecycle / reviews, and Loop Returns for returns.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Salesforce Commerce Cloud (B2C Commerce / Demandware) enterprise brands
Salesforce B2B Commerce wholesalers and manufacturers
Salesforce OMS-backed retailers with complex fulfillment
Commerce Cloud Endless Aisle retailers (in-store + online)
Salesforce Composable Storefront (PWA Kit) headless implementations
Salesforce CDP-driven brands unifying customer data
Multi-brand, multi-region Commerce Cloud deployments
Salesforce-backed brands also on Amazon, eBay, Etsy, Walmart, TikTok Shop
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Platform & POS Integrations
Native integrations with Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, more.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by Salesforce Commerce Cloud AI Integration.
Built for Salesforce Commerce Cloud (B2C Commerce / Demandware), Salesforce B2B Commerce, Salesforce Order Management System (OMS), Salesforce Commerce Cloud Endless Aisle, Salesforce Commerce Page Designer, Salesforce Composable Storefront (PWA Kit + Managed Runtime), and Salesforce Service Cloud. Integrates with the Salesforce Commerce Cloud Shopper API (SCAPI), Open Commerce API (OCAPI), Salesforce Connect, and Einstein Conversation Insights. Coexists with Salesforce Einstein AI, Einstein Bots, Salesforce Marketing Cloud, Pardot, Salesforce Service Cloud, and Salesforce CDP — and complements Gorgias, Zendesk, Re:amaze, Klaviyo, Yotpo, Bazaarvoice, and Loop Returns. Also unifies orders across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, and Lightspeed.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportFrontdesk uses the Salesforce Commerce Cloud Shopper API (SCAPI), Open Commerce API (OCAPI), and Salesforce Connect for bidirectional sync. It works with B2C Commerce (Demandware), B2B Commerce, Salesforce OMS, Commerce Cloud Endless Aisle, and Composable Storefront (PWA Kit + Managed Runtime).
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
