Phone holds for "let me check" lose the sale
Floor associates putting shoppers on hold to walk the back room is a churn machine. Half hang up; the other half buy from the next store that picks up.
Lower conversion, frustrated callers
AI Product Availability Lookup
AI product availability lookup for in-store and ecommerce shoppers
Frontdesk answers "do you have this in stock?" instantly — on voice calls, web chat, SMS, Instagram DM, and marketplace messages — by reading live inventory from Shopify, WooCommerce, BigCommerce, Magento, Square for Retail, Clover, and Lightspeed Retail. Across online, in-store, and BOPIS-eligible stock.
< 0s
Lookup speed
0+
Inventory sources
0%+
Variant accuracy
Voice, chat, DM, marketplace
Channels
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Online and in-store inventory disagree
Shopify POS and Square for Retail can drift from the ecommerce front end. Frontdesk reconciles online catalog (Shopify, WooCommerce, BigCommerce, Magento) with POS (Square, Clover, Lightspeed) before answering.
Oversold orders, embarrassed associates, refund spikes
BOPIS reservations require accurate per-store stock
A wrong "yes we have it" creates a failed BOPIS pickup and a return. Frontdesk reads per-location inventory, not just brand-wide totals.
Failed BOPIS pickups, negative Google Reviews
Marketplace shoppers ask before they buy
Amazon, eBay, Etsy, Walmart Marketplace, and TikTok Shop shoppers DM about color / size / variant availability constantly. Slow answers cost the sale to a faster seller.
Lost marketplace conversion, lower Buy Box win rate
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Live inventory across ecommerce and POS
Frontdesk reads inventory in real time from Shopify Admin, Shopify POS, WooCommerce REST API, BigCommerce, Magento (Adobe Commerce), Square for Retail, Clover, Lightspeed Retail, NCR, Heartland, NetSuite SuiteCommerce, and Cin7 — reconciled by SKU and variant.
- Shopify and Shopify POS catalog + inventory by location
- WooCommerce, BigCommerce, Magento (Adobe Commerce) catalog lookup
- Square for Retail, Clover, Lightspeed Retail POS inventory
- NetSuite SuiteCommerce, Brightpearl, Cin7, Linnworks
- Per-location inventory for BOPIS / curbside reservation
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
Variant-aware answers
Color, size, fit, model, finish, capacity, scent — Frontdesk understands the variant axes of your catalog and answers the specific question, not just the parent product.
- Apparel size and fit availability with substitute suggestion
- Jewelry metal / stone / ring-size variants
- Furniture finish, fabric, and configuration variants
- Electronics SKU / capacity / color variants
- Beauty shade, scent, and bundle variants
More capabilities
Everything else your team needs
03
BOPIS, curbside, and hold-for-pickup booking
When stock is confirmed, Frontdesk can reserve the unit, create the BOPIS / curbside order, and book the pickup window — synced to Shopify POS, Square for Retail, Clover, Lightspeed.
- BOPIS pickup window selection on the call or chat
- Curbside arrival window booking
- Hold-for-pickup with expiry reminders
- Personal shopper appointment booking
- Klaviyo / Attentive / Postscript pickup reminders
04
Marketplace and DM coverage
Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Facebook Marketplace shoppers get instant variant-aware answers within 60 seconds — protecting marketplace SLAs and Buy Box eligibility.
- Amazon Seller Central, eBay, Etsy variant availability
- Walmart Marketplace, TikTok Shop, Instagram Shopping
- Facebook Marketplace, Google Shopping
- Pinterest Shopping and Faire wholesale
- WhatsApp Business catalog browse + reserve
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
- Shopify, Shopify Plus, Shopify POS, Shopify Flow bidirectional sync
- WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce
- Salesforce Commerce Cloud (Demandware) for enterprise retail
- Square POS, Square Online, Square for Retail, Clover, Lightspeed Retail / eCom
- NCR, Heartland Retail, Toast, TouchBistro, Revel Systems
- NetSuite (Oracle), SAP Commerce, Microsoft Dynamics 365 Commerce, Infor, Brightpearl, Cin7
- Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, Smile.io, LoyaltyLion lifecycle coexistence
- Gorgias, Zendesk, Re:amaze, Intercom, Help Scout, Front, Tidio helpdesk handoff
- Loop Returns, Returnly, Happy Returns, Narvar, AfterShip for returns + tracking
- Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, Google Shopping
- ShipStation, ShipBob, ShipHero, Easyship, Shopify Fulfillment fulfillment dispatch
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Multi-location apparel and footwear brands
Jewelry stores with high-variance SKUs
Furniture and home goods with finish / fabric options
Consumer electronics with capacity / color variants
Beauty brands with shade and scent variants
Single-store retailers on Square, Clover, Lightspeed
Shopify Plus brands with omnichannel inventory
Marketplace sellers on Amazon, eBay, Etsy, Walmart Marketplace, TikTok Shop
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every shopper and customer interaction
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
02
Step 2
Records sync to your ecommerce platform, POS, and CRM
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
03
Step 3
Automation runs lifecycle outreach across voice, SMS, and email
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
04
Step 4
Analytics surface what matters across channels
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Inbound Voice & Chat
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Product Availability Lookup for Stores.
Real-time product availability lookup for Shopify and Shopify Plus catalogs, WooCommerce / WordPress stores, BigCommerce, Magento (Adobe Commerce), Square for Retail, Clover, Lightspeed Retail, NCR Counterpoint, Heartland Retail, and NetSuite SuiteCommerce. Covers apparel and fashion sizing, jewelry SKUs, furniture and home goods, consumer electronics availability, beauty, pet, grocery, cannabis, and sporting goods. Replaces "let me check the back" phone holds with instant answers across voice, SMS, web chat, Instagram DM, TikTok Shop, and Amazon / eBay / Etsy / Walmart Marketplace messages.
Ecommerce & POS integrations
- Shopify
- Shopify Plus
- Shopify POS
- Shopify Flow
- WooCommerce
- WordPress / WooCommerce
- BigCommerce
- BigCommerce B2B Edition
- Magento Open Source
- Adobe Commerce (Magento)
- Wix Commerce
- Squarespace Commerce
- Ecwid
- PrestaShop
- OpenCart
- Salesforce Commerce Cloud (Demandware)
- Square POS
- Square Online
- Square for Retail
- Clover POS
- Clover Go
- Toast POS
- Lightspeed Retail
- Lightspeed eCom
- Vend (Lightspeed Retail X-Series)
- Heartland Retail
- NCR Counterpoint
- NCR Aloha
- TouchBistro
- Revel Systems
OMS, ERP & 3PL
- NetSuite (Oracle)
- NetSuite SuiteCommerce
- SAP Commerce
- Oracle Retail
- Microsoft Dynamics 365 Commerce
- Infor
- Brightpearl
- Cin7
- Linnworks
- Skubana
- ShipStation
- ShipBob
- ShipHero
- Easyship
- Deliverr / Shopify Fulfillment
- Shippo
- Pirate Ship
- Stord
Marketplaces & channels
- Amazon Seller Central
- Amazon Vendor Central
- Amazon FBA
- eBay
- Etsy
- Walmart Marketplace
- Target+
- Google Shopping
- Facebook Marketplace
- Instagram Shopping
- TikTok Shop
- Pinterest Shopping
- Faire (wholesale)
Marketing, CRM & loyalty
- Klaviyo
- Mailchimp
- Attentive
- Postscript
- Yotpo
- Smile.io
- LoyaltyLion
- Bond Loyalty
- Salesforce Marketing Cloud
- HubSpot
- Drip
- Omnisend
- ActiveCampaign
Returns, reviews & support
- Loop Returns
- Returnly
- Happy Returns
- Narvar
- AfterShip
- Route Insurance
- Yotpo Reviews
- Trustpilot
- Bazaarvoice
- Stamped.io
- Reviews.io
- Judge.me
- Google Reviews
- Gorgias
- Zendesk
- Re:amaze
- Intercom
- Help Scout
- Tidio
- Front
Retail communication channels
- Inbound voice (24/7 store + ecom call answering)
- Outbound AI voice (abandoned cart, replenishment, win-back)
- SMS and MMS marketing
- WhatsApp Business
- iMessage / RCS Business
- Web chat (Shopify, WooCommerce, custom)
- Email (transactional + lifecycle)
- Apple Business Chat
- Instagram and TikTok DMs
- Facebook Messenger
- 30+ languages in voice, 50+ in text
Retail segments served
- Direct-to-consumer (D2C) ecommerce brands
- Shopify Plus enterprise brands
- Brick-and-mortar single-location retailers
- Multi-location and franchise retail
- Pop-up shops and seasonal retail
- Apparel and fashion brands
- Jewelry and watches
- Furniture and home goods
- Consumer electronics
- Grocery and specialty food
- Cannabis dispensaries
- Health and beauty / cosmetics
- Pet and pet supplies
- Sporting goods and outdoor
- Marketplace-only sellers (Amazon, eBay, Etsy)
- Omnichannel retailers (online + in-store + BOPIS)
- Subscription box brands
- B2B wholesale brands
Competitive alternatives
- Gorgias alternative for voice + outbound
- Zendesk alternative for SMB retail
- Re:amaze alternative
- Intercom alternative for ecommerce
- Tidio alternative
- Klaviyo SMS augmentation
- Attentive alternative for outbound
- Postscript alternative
- Yotpo SMS alternative
- Drift / Qualified alternative for retail
- Ada / Ultimate.ai alternative
- LivePerson alternative for retail
FAQ
Common questions about AI Product Availability Lookup for Stores
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportGorgias macros and Tidio chatbots return canned answers and need humans to actually look up stock. Frontdesk reads live inventory from Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, and Lightspeed in real time — voice, chat, SMS, DM, or marketplace — and reserves stock if asked.