Frontdesk answers "what are your hours?", "where's the nearest store?", "are you open today?", and "do you have parking?" instantly — across voice, web chat, SMS, Instagram DM, Google Business Messages, and marketplace messages — for every Shopify, WooCommerce, BigCommerce, Magento, Square, or Clover-powered retailer.
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Hours-question deflection
Works with every major ecommerce platform
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
The Problem
Shoppers calling stores about hours, parking, address, holiday schedule, and "are you open right now?" interrupt floor associates running Square / Clover / Lightspeed POS and serving in-store customers.
Black Friday, Memorial Day, Christmas Eve, and BFCM hours change across locations. Google Business Profile, Apple Maps, and your Shopify / WooCommerce / BigCommerce / Magento footer often drift out of sync.
When each franchisee answers hours questions differently, brand experience fragments. AI gives every location the same consistent, up-to-date answer.
Buy-online-pickup-in-store and curbside windows are often narrower than store hours. Shoppers asking about pickup get wrong answers from generic chatbots.
How Frontdesk Works
Built for retail brands and merchants on Shopify, WooCommerce, BigCommerce, Magento, Square, Clover — and every other major commerce platform.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk reads location data from Shopify, WooCommerce, BigCommerce, Magento, Square for Retail, Clover, Lightspeed, plus Google Business Profile and Apple Business Connect — and gives shoppers the answer for their specific location.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk knows your holiday hours, BFCM schedule, drop windows, and pop-up event schedules — and updates everywhere automatically when you change them once.
More capabilities
Shoppers asking "where's the nearest store?" get a location, directions, parking notes, accessibility info, BOPIS availability, and store amenities — with deep links to Google Maps and Apple Maps.
Hours and locator answers ship across voice, web chat, SMS, WhatsApp, Instagram DM, TikTok Shop, Facebook Messenger, Google Business Messages, and Amazon / eBay / Etsy / Walmart Marketplace shopper questions.
Integrations
Frontdesk is platform-agnostic and integrates bidirectionally with Shopify, Shopify Plus, Shopify POS, WooCommerce, BigCommerce, Magento (Adobe Commerce), Wix Commerce, Squarespace Commerce, Salesforce Commerce Cloud, Square POS, Square for Retail, Clover, Lightspeed Retail, Lightspeed eCom, Toast POS, NCR, Heartland Retail, NetSuite, Brightpearl, Cin7, Klaviyo, Attentive, Postscript, Yotpo, Smile.io, LoyaltyLion, Gorgias, Zendesk, Re:amaze, Intercom, Loop Returns, Returnly, Happy Returns, Narvar, AfterShip, Amazon Seller Central, eBay, Etsy, Walmart Marketplace, TikTok Shop, Instagram Shopping, and Google Shopping. Orders, customers, returns, loyalty, support, and lifecycle data sync in real time.
Shopify
Shopify, Shopify Plus, Shopify POS
WooCommerce
WordPress / WooCommerce stores
BigCommerce
BigCommerce, BigCommerce B2B
Magento
Adobe Commerce, Magento Open Source
Square
Square POS, Square Online, Square for Retail
Clover
Clover POS + Clover Go
Full integration coverage
Customer stories
Real brands and merchants using Frontdesk to handle thousands of calls and messages per month — across orders, returns, wholesale, and after-hours support.
Who it's for
Multi-location apparel, jewelry, furniture, electronics chains
Franchise retail across 10-1000+ locations
Single-store boutiques on Square, Clover, Lightspeed
Pop-up shops and seasonal retail
Cannabis dispensaries with strict hour regulations
Grocery and specialty food with holiday hours
Beauty and pet retail with BOPIS / curbside
Sporting goods and outdoor retailers
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice calls, outbound AI voice, SMS, WhatsApp, web chat, email, Instagram DMs, TikTok messages, Facebook Messenger, and marketplace messages (Amazon, eBay, Etsy, Walmart Marketplace) are answered instantly with order-, product-, and inventory-aware context — across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Toast, and every major retail stack.
Step 2
Order updates, return requests, customer notes, loyalty points, support tickets, and follow-up tasks flow into Shopify, Shopify Plus, WooCommerce, BigCommerce, Magento (Adobe Commerce), Salesforce Commerce Cloud, Square, Clover, Lightspeed, NetSuite, Klaviyo, Gorgias, Zendesk, and Re:amaze in real time. No copy-paste, no missing context.
Step 3
Abandoned cart recovery, browse abandonment, post-purchase nurture, replenishment reminders, win-back campaigns, review requests, restock alerts, BOPIS pickup reminders, and shipping delay outreach fire automatically — coordinated across Klaviyo, Attentive, Postscript, Mailchimp, Yotpo, and Smile.io without overlap.
Step 4
Cross-channel dashboards track first-response time, contact-to-resolution rate, deflection rate, abandoned-cart recovery rate, review-collection rate, NPS, repeat-purchase lift, and AOV impact — across Shopify, WooCommerce, BigCommerce, Magento, Amazon, eBay, Etsy, Walmart Marketplace, and your in-store POS.
Explore more
More from Inbound Voice & Chat
AI store receptionist for inbound calls, web chat, SMS, DMs, and marketplace messages.
Retail AI hub
Frontdesk runs inbound chat, orders, returns, and recovery — and integrates with every commerce platform retail brands and merchants use.
What this page covers
Topics, integrations, channels, platforms, and workflows covered by AI Store Hours & Locator Bot.
AI store hours and store locator bot built for multi-location retail, franchise retail, brick-and-mortar single-store, and pop-up shops running Shopify POS, Square for Retail, Clover, Lightspeed Retail, NCR Counterpoint, Heartland Retail, NCR Aloha, and Toast POS. Handles apparel and fashion chains, jewelry boutiques, furniture and home goods showrooms, consumer electronics, beauty and cosmetics, pet supply, grocery and specialty food, cannabis dispensaries, and sporting goods retail. Replaces stale Google Business Profile hours, ignored Google Reviews questions, and manual phone hold-and-check with instant AI answers — across voice, SMS, WhatsApp, Instagram DM, TikTok Shop, Facebook Messenger, and Amazon / eBay / Etsy / Walmart Marketplace.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what retail brands and merchants ask most.
Contact supportTidio and Intercom return canned answers and don't reconcile location data across Shopify, WooCommerce, BigCommerce, Magento, Square, Clover, Lightspeed, Google Business Profile, and Apple Business Connect. Frontdesk is voice-first and pulls live, location-specific data.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
