CR doesn’t answer parent calls
CentralReach is a great ABA platform, but it doesn’t answer the phone. Parent calls about scheduling, RBT changes, billing, Medicaid, and IEP meetings still go to a human front desk.
Front desk overload
AI for CentralReach
The AI receptionist built to extend CentralReach for ABA
Frontdesk is an AI receptionist that integrates bidirectionally with CentralReach — extending Scheduling, Clinical, Billing, the parent portal, CR Mobile, and CR AI features with 24/7 inbound parent voice, AI outbound recall, autonomous RBT-shift waitlist fill, and Medicaid eligibility verification.
< 0.0s
Answer time
0 min
RBT backfill
0+
Languages
BAA + audit
HIPAA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
RBT-shift cancellations leave billable hours unfilled
When an RBT cancels, CR maintains the waitlist but doesn’t dial through it. Billable hours stay unfilled.
Lost revenue per shift
Medicaid verification is manual
CR doesn’t verify Medicaid waiver eligibility autonomously. Front desks still call Availity / Office Ally / Trizetto manually.
Slow intake, denial risk
After-hours parent calls go to voicemail
Parents call evenings and weekends with urgent ABA questions. CR doesn’t cover those.
Lower parent trust
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Bidirectional CentralReach sync
Frontdesk reads CR clients, RBT and BCBA schedules, session data, billing status, parent-portal status, and CR AI flags — and writes new intakes, bookings, reschedules, cancellations, Medicaid eligibility, and call notes back into CR in real time.
- Real-time CentralReach sync
- Reads clients + RBT/BCBA schedules + session data
- Writes new intakes + bookings + reschedules
- Updates parent-portal status
- Pushes call notes into the client chart
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
24/7 parent intake and call answering
Frontdesk answers every inbound parent call in under 0.5 seconds with CR-aware context — knowing which BCBA / RBT the family normally works with, what was scheduled, and what intake is pending.
- Sub-second answer time
- CR-aware parent context
- BCBA / RBT routing
- After-hours parent hotline
- Spanish, Mandarin, Vietnamese, ASL routing
More capabilities
Everything else your team needs
03
RBT-shift cancellation backfill
When an RBT cancels, Frontdesk fires AI outbound SMS + voice to the waitlist within 5 minutes — booking the open billable hour before it’s lost.
- 5-minute RBT-shift backfill
- Funding-source-aware matching
- Proximity-aware matching
- Parent-preference matching
- Bookings write back to CR
04
Medicaid + commercial verification
Frontdesk verifies Medicaid waiver eligibility (state-specific), commercial PPO/HMO benefits, BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, and Single Case Agreements through Availity, Office Ally, Trizetto, Waystar, ClaimMD, and Change Healthcare.
- Medicaid waiver eligibility
- Commercial PPO/HMO
- BCBS, Aetna, Cigna, United, Humana, Kaiser, TRICARE
- Single Case Agreement (SCA) coordination
- Eligibility writes to CR
05
IEP/504 + school-district coordination
Frontdesk coordinates IEP / 504 meetings between parent, BCBA, and school district — multi-stakeholder scheduling with reminders and follow-up.
- IEP/504 meeting coordination
- Multi-stakeholder scheduling
- School-district routing
- Annual reassessment cadence
- Audit log per meeting
06
HIPAA-compliant by design
BAA, encrypted PHI, audit logs, SSO + RBAC, and PHI scoped to the minimum necessary per touch.
- BAA available
- Encrypted PHI in transit + at rest
- Audit logs
- SSO + RBAC
- PHI scoping
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
- SimplePractice (mental health, speech, OT/PT) bidirectional sync
- TherapyNotes for solo and group mental health practices
- Jane App for multi-discipline clinics (SLP / OT / PT / mental health)
- TheraNest for mental health and counseling practices
- IntakeQ + Practice Better for HIPAA intake form automation
- Kareo (Tebra), athenahealth, eClinicalWorks for medical-grade EHR sync
- WebPT and NetHealth (Optima) for OT/PT clinics
- Fusion Web Clinic, ClinicSource, PtEverywhere for pediatric SLP/OT/PT
- CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA for ABA + autism services
- Theralytics, TheraBe for ABA data + clinical operations
- Eligibility + benefits verification: Availity, Office Ally, Trizetto, Waystar, Change Healthcare
- Telehealth: Doxy.me, Zoom for Healthcare, SimplePractice telehealth, healow
- HIPAA-compliant by design: BAA available, encrypted PHI, audit logs
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Single-clinic ABA providers on CentralReach
Multi-location ABA franchises on CentralReach
In-home ABA providers on CentralReach
School-district ABA partners on CentralReach
Autism diagnostic centers on CentralReach
Medicaid-funded ABA practices
Combined ABA + speech + OT pediatric clinics
CR practices migrating off Solutionreach / Weave / NexHealth
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every client and caregiver interaction
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
02
Step 2
Records sync to your EHR, scheduling, and billing
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
03
Step 3
Automation runs reminders, recovery, and outreach
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
04
Step 4
Analytics surface what matters across the practice
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from EHR Integrations
Native sync with SimplePractice, TherapyNotes, Jane App, CentralReach, IntakeQ.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by CentralReach AI Integration (ABA).
CentralReach is the dominant ABA practice-management platform — Scheduling, Clinical (including data collection), Billing, the parent portal, CR Mobile, and a growing set of CR AI features. Used by single-clinic, multi-location, in-home, and franchise ABA providers. Frontdesk fills the gaps CR doesn’t: 24/7 inbound parent voice, AI outbound recall, 5-minute RBT-shift cancellation backfill, Medicaid eligibility verification, IEP/504 coordination, Spanish-language parent intake, and HIPAA-compliant SMS. Also integrates with SimplePractice, TherapyNotes, Jane App, TheraNest, Fusion Web Clinic, and other ABA platforms (Rethink, Catalyst, AccuPoint). HIPAA-compliant with BAA, encrypted PHI, audit logs.
EHR & practice management
- SimplePractice
- SimplePractice telehealth
- TherapyNotes
- TheraNest
- Jane App
- IntakeQ
- Practice Better
- Kareo (Tebra)
- athenahealth
- eClinicalWorks
- WebPT
- NetHealth (Optima)
- ChiroTouch
- ClinicSource
- Fusion Web Clinic
- PtEverywhere
- Power Diary
- OwlPractice
- TherapyAppointment
- CentralReach (ABA)
- Rethink Behavioral Health (ABA)
- Catalyst (ABA)
- AccuPoint (ABA)
- Lumary (ABA)
- Total ABA
- Theralytics
- TheraBe
Telehealth, scheduling & communication
- Doxy.me
- Zoom for Healthcare
- Google Meet for Healthcare
- SimplePractice telehealth
- TheraNest video
- healow
- Acuity Scheduling
- Calendly Health
- NexHealth
- Solutionreach
- Weave
- Spruce Health
- Klara
- Updox
- OhMD
Billing, payor & eligibility
- Availity eligibility
- Office Ally
- Trizetto Provider Solutions
- Waystar
- ClaimMD
- Apex EDI
- Change Healthcare
- TriZetto
- Medicaid eligibility verification
- Medicare eligibility verification
- Commercial payor verification (BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser)
- TRICARE eligibility
- TriCare West / TriCare East
- Good Faith Estimate (No Surprises Act)
- Superbills + self-pay invoicing
- EAP (Employee Assistance Program) intake
- Headway / Alma / SonderMind / Grow Therapy panel onboarding
Therapy workflows automated
- AI new-client intake (HIPAA-aware)
- AI insurance eligibility + benefits verification
- AI appointment scheduling and reschedule
- AI no-show recovery + cancellation backfill
- AI waitlist management and slot-fill outreach
- AI prior-authorization coordination
- AI superbill + receipt generation
- AI session reminders (24h, 2h, 30min cadences)
- AI parent / caregiver coordination (pediatric)
- AI crisis-line and suicide-risk triage with live escalation
- AI IEP/504 meeting coordination (school-based therapy)
- AI recurring appointment series management
- AI discharge planning + handoff
- AI review-request automation (Google, Healthgrades, Zocdoc)
- AI referral-source follow-up + thank-yous
Therapy specialties served
- Speech-Language Pathology (SLP)
- Pediatric speech therapy
- Adult speech therapy
- AAC evaluation and therapy
- Stuttering / fluency therapy
- Feeding and swallowing therapy
- Voice therapy
- Myofunctional therapy
- Applied Behavior Analysis (ABA)
- BCBA-supervised clinics
- Autism diagnostic evaluation
- Mental health and counseling
- Couples and family therapy
- Teen and adolescent therapy
- Trauma therapy / EMDR
- Eating-disorder treatment
- Substance-use intake
- Psychiatry / med management
- Occupational therapy (OT)
- Pediatric OT / sensory integration
- Physical therapy (PT)
- Orthopedic rehab
- Vestibular therapy
- Pelvic floor therapy
- Hand therapy
- Pediatric PT
- School-based therapy services
Communication channels
- Inbound voice (24/7 intake, after-hours hotline)
- Outbound AI voice (recall, no-show recovery, waitlist fill)
- HIPAA-compliant SMS and texting
- WhatsApp Business
- Web chat (practice site + EHR portal)
- 30+ languages (Spanish-speaking SLP, bilingual mental health, ASL referral routing)
Competitive alternatives
- SimplePractice Telehealth + Reminders alternative
- TherapyNotes Telehealth alternative
- Spruce Health alternative for voice + outbound
- Klara alternative
- Updox alternative
- Weave alternative for SMB therapy
- Solutionreach alternative
- NexHealth alternative
- OhMD alternative
- Headway / Alma / SonderMind / Grow Therapy front office
FAQ
Common questions about CentralReach AI Integration (ABA)
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk reads clients, RBT and BCBA schedules, session data, billing status, and parent-portal status — and writes new intakes, bookings, reschedules, Medicaid eligibility, and call notes back into CR in real time. We sign a BAA with every practice.