TheraNest doesn’t answer inbound calls
TheraNest is a strong PM platform, but it doesn’t answer the phone. Front desks still manually field intake, scheduling, billing, and clinical questions.
Front desk overload, missed calls
AI for TheraNest
The AI receptionist built to extend TheraNest
Frontdesk is an AI receptionist that integrates bidirectionally with TheraNest — extending TheraNest EHR, scheduling, billing, client portal, and TheraNest video with 24/7 inbound voice, AI outbound recall, and autonomous waitlist fill.
< 0.0s
Answer time
0/7
Coverage
0+
Languages
BAA + audit
HIPAA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
No autonomous waitlist fill
TheraNest maintains a waitlist, but it doesn’t dial through it when a session cancels. Open slots stay open.
Lost billable hours
TheraNest video covers visits, not first contact
TheraNest video is great for sessions, but new-client first contact is still a phone call to the front desk or voicemail.
Slow intake conversion
After-hours counseling calls go unanswered
TheraNest doesn’t cover after-hours counseling calls or weekend intake. Practices either staff up or lose the call.
Voicemail loss, high after-hours cost
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Bidirectional TheraNest sync
Frontdesk reads TheraNest clients, appointments, intake forms, billing status, and video links — and writes new intakes, bookings, reschedules, cancellations, eligibility, and call notes back into TheraNest in real time.
- Real-time TheraNest sync
- Reads clients + appointments + video links
- Writes new intakes + bookings + reschedules
- Updates client-portal status
- Pushes call notes into the client chart
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
24/7 inbound voice for counseling practices
Frontdesk answers every inbound call in under 0.5 seconds with TheraNest-aware context — clinician routing, scheduled session detail, and pending intake forms.
- Sub-second answer time
- TheraNest-aware context
- Per-clinician routing
- After-hours hotline
- Suicide-risk warm transfer
More capabilities
Everything else your team needs
03
AI outbound recall + waitlist fill
Frontdesk runs AI outbound recall to lapsed TheraNest clients, backfills cancellations from the waitlist within 5 minutes, and recovers no-shows.
- Lapsed-client recall
- 5-minute cancellation backfill
- No-show recovery
- Annual reassessment cadence
- HIPAA-compliant SMS
04
Eligibility + benefits verification
Frontdesk verifies BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, EAP, Medicaid, and Medicare eligibility through Availity, Office Ally, Trizetto, Waystar, ClaimMD, and Change Healthcare — writing eligibility into the TheraNest chart.
- Commercial payor verification
- Medicaid + Medicare
- TRICARE + EAP
- Headway / Alma / SonderMind / Grow Therapy panel sync
- Eligibility writes to TheraNest
05
HIPAA-compliant by design
BAA, encrypted PHI, audit logs, SSO + RBAC, and PHI scoped to the minimum necessary per touch.
- BAA available
- Encrypted PHI in transit + at rest
- Audit logs
- SSO + RBAC
- PHI scoping
06
Multi-EHR for groups
For groups running TheraNest for counseling and separately using SimplePractice, TherapyNotes, Jane App, CentralReach, or Fusion Web Clinic, Frontdesk handles all of them in one receptionist.
- SimplePractice for therapy
- TherapyNotes for mental health groups
- Jane App for multi-discipline
- CentralReach for ABA
- Fusion Web Clinic for pediatric SLP/OT/PT
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
- SimplePractice (mental health, speech, OT/PT) bidirectional sync
- TherapyNotes for solo and group mental health practices
- Jane App for multi-discipline clinics (SLP / OT / PT / mental health)
- TheraNest for mental health and counseling practices
- IntakeQ + Practice Better for HIPAA intake form automation
- Kareo (Tebra), athenahealth, eClinicalWorks for medical-grade EHR sync
- WebPT and NetHealth (Optima) for OT/PT clinics
- Fusion Web Clinic, ClinicSource, PtEverywhere for pediatric SLP/OT/PT
- CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA for ABA + autism services
- Theralytics, TheraBe for ABA data + clinical operations
- Eligibility + benefits verification: Availity, Office Ally, Trizetto, Waystar, Change Healthcare
- Telehealth: Doxy.me, Zoom for Healthcare, SimplePractice telehealth, healow
- HIPAA-compliant by design: BAA available, encrypted PHI, audit logs
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Counseling practices on TheraNest
Group therapy practices on TheraNest
Solo therapists on TheraNest
Substance-use treatment programs on TheraNest
Trauma / EMDR practices on TheraNest
Couples and family therapy practices
Headway / Alma / SonderMind / Grow Therapy paneled clinicians
Practices migrating off Spruce Health, Klara, Solutionreach, Weave
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every client and caregiver interaction
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
02
Step 2
Records sync to your EHR, scheduling, and billing
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
03
Step 3
Automation runs reminders, recovery, and outreach
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
04
Step 4
Analytics surface what matters across the practice
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from EHR Integrations
Native sync with SimplePractice, TherapyNotes, Jane App, CentralReach, IntakeQ.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by TheraNest AI Integration.
TheraNest is a leading practice-management platform for therapy and counseling practices — EHR, scheduling, billing, client portal, TheraNest video, and insurance claims. Frontdesk fills the gaps TheraNest doesn’t: 24/7 inbound voice, AI outbound recall, 5-minute no-show recovery, autonomous waitlist fill, HIPAA-compliant SMS conversations, and Spanish-language intake. Frontdesk also integrates with SimplePractice, TherapyNotes, Jane App, CentralReach, and Fusion Web Clinic for multi-EHR groups. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
EHR & practice management
- SimplePractice
- SimplePractice telehealth
- TherapyNotes
- TheraNest
- Jane App
- IntakeQ
- Practice Better
- Kareo (Tebra)
- athenahealth
- eClinicalWorks
- WebPT
- NetHealth (Optima)
- ChiroTouch
- ClinicSource
- Fusion Web Clinic
- PtEverywhere
- Power Diary
- OwlPractice
- TherapyAppointment
- CentralReach (ABA)
- Rethink Behavioral Health (ABA)
- Catalyst (ABA)
- AccuPoint (ABA)
- Lumary (ABA)
- Total ABA
- Theralytics
- TheraBe
Telehealth, scheduling & communication
- Doxy.me
- Zoom for Healthcare
- Google Meet for Healthcare
- SimplePractice telehealth
- TheraNest video
- healow
- Acuity Scheduling
- Calendly Health
- NexHealth
- Solutionreach
- Weave
- Spruce Health
- Klara
- Updox
- OhMD
Billing, payor & eligibility
- Availity eligibility
- Office Ally
- Trizetto Provider Solutions
- Waystar
- ClaimMD
- Apex EDI
- Change Healthcare
- TriZetto
- Medicaid eligibility verification
- Medicare eligibility verification
- Commercial payor verification (BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser)
- TRICARE eligibility
- TriCare West / TriCare East
- Good Faith Estimate (No Surprises Act)
- Superbills + self-pay invoicing
- EAP (Employee Assistance Program) intake
- Headway / Alma / SonderMind / Grow Therapy panel onboarding
Therapy workflows automated
- AI new-client intake (HIPAA-aware)
- AI insurance eligibility + benefits verification
- AI appointment scheduling and reschedule
- AI no-show recovery + cancellation backfill
- AI waitlist management and slot-fill outreach
- AI prior-authorization coordination
- AI superbill + receipt generation
- AI session reminders (24h, 2h, 30min cadences)
- AI parent / caregiver coordination (pediatric)
- AI crisis-line and suicide-risk triage with live escalation
- AI IEP/504 meeting coordination (school-based therapy)
- AI recurring appointment series management
- AI discharge planning + handoff
- AI review-request automation (Google, Healthgrades, Zocdoc)
- AI referral-source follow-up + thank-yous
Therapy specialties served
- Speech-Language Pathology (SLP)
- Pediatric speech therapy
- Adult speech therapy
- AAC evaluation and therapy
- Stuttering / fluency therapy
- Feeding and swallowing therapy
- Voice therapy
- Myofunctional therapy
- Applied Behavior Analysis (ABA)
- BCBA-supervised clinics
- Autism diagnostic evaluation
- Mental health and counseling
- Couples and family therapy
- Teen and adolescent therapy
- Trauma therapy / EMDR
- Eating-disorder treatment
- Substance-use intake
- Psychiatry / med management
- Occupational therapy (OT)
- Pediatric OT / sensory integration
- Physical therapy (PT)
- Orthopedic rehab
- Vestibular therapy
- Pelvic floor therapy
- Hand therapy
- Pediatric PT
- School-based therapy services
Communication channels
- Inbound voice (24/7 intake, after-hours hotline)
- Outbound AI voice (recall, no-show recovery, waitlist fill)
- HIPAA-compliant SMS and texting
- WhatsApp Business
- Web chat (practice site + EHR portal)
- 30+ languages (Spanish-speaking SLP, bilingual mental health, ASL referral routing)
Competitive alternatives
- SimplePractice Telehealth + Reminders alternative
- TherapyNotes Telehealth alternative
- Spruce Health alternative for voice + outbound
- Klara alternative
- Updox alternative
- Weave alternative for SMB therapy
- Solutionreach alternative
- NexHealth alternative
- OhMD alternative
- Headway / Alma / SonderMind / Grow Therapy front office
FAQ
Common questions about TheraNest AI Integration
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk reads clients, appointments, intake forms, billing status, and video links — and writes new intakes, bookings, reschedules, eligibility, and call notes into TheraNest in real time. We sign a BAA with every practice.