Frontdesk runs AI-powered outbound recall campaigns for therapy practices. It identifies lapsed clients in SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic — then calls and texts them with personalized, HIPAA-compliant outreach to rebook care.
0 min
Outreach window
0+
Languages
0–6x manual
Conversion lift
BAA + audit
HIPAA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Therapy clients drop off care for many reasons — insurance changes, life transitions, schedule conflicts, perceived progress. Most practices have hundreds of lapsed clients sitting in SimplePractice, TherapyNotes, or Jane App without a single recall touch.
Pulling a list of clients who haven’t been seen in 90 / 180 / 365 days and dialing through them is exactly the kind of admin work front desks never get to. Solutionreach and Weave blasts are generic and ignored.
Mass-email and mass-SMS recall feels like spam to therapy clients — especially mental health, ABA, and trauma populations. Engagement is low, and the brand of the practice suffers.
Therapy recall touches PHI — diagnosis, treatment status, last-visit date. Practices can’t spin up a generic SaaS dialer without violating HIPAA. They need BAA, encrypted PHI, and audit logs on every outbound contact.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk calls lapsed clients on a respectful cadence with a warm, practice-aware voice. It identifies itself, references the practice and clinician, asks if they’d like to schedule, and books directly into SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, or Fusion Web Clinic.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
When voice doesn’t connect, Frontdesk drops a HIPAA-compliant SMS with a one-tap booking link. Two-way SMS conversation continues with the AI until the client books, opts out, or requests a human.
More capabilities
Frontdesk segments lapsed clients by clinical pathway — mental health, ABA, SLP, OT, PT, psychiatry, couples, eating-disorder — and uses the right tone, language, and clinician for each segment.
Frontdesk pulls recall lists directly from SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic — no manual CSV exports. Triggers include 90 / 180 / 365 days since last visit, missed annual reassessment, and incomplete treatment plans.
A successful recall ends with a booked appointment in the EHR — not a callback request. Frontdesk holds the slot during the conversation, books it on confirmation, sends the intake forms, and verifies insurance before the visit.
Every recall touch is logged with timestamp, transcript, outcome, and PHI access trail. Practice owners see recall conversion, slot-fill, revenue impact, and clinician-level performance.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo mental health practices with 200+ lapsed clients in SimplePractice
Group therapy practices reactivating 6-month-lapse clients
ABA clinics running annual-reassessment recall in CentralReach
Pediatric SLP/OT/PT clinics in Fusion Web Clinic
Multi-location therapy groups using TherapyNotes
Practices migrating off Solutionreach, Weave, or NexHealth recall
Headway / Alma / SonderMind / Grow Therapy panel reactivation
Medicaid clinics with state-mandated annual outreach
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Outbound Campaigns & Retention
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Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Therapy Recall Campaigns.
Purpose-built for mental health practices, ABA clinics, speech therapy offices, OT/PT clinics, and multi-discipline therapy groups that need to reactivate lapsed clients without burning out the front desk. Frontdesk runs AI outbound recall over voice + HIPAA-compliant SMS — across SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic, IntakeQ, Kareo (Tebra), WebPT, and Rethink Behavioral Health. Replaces manual recall lists, generic Solutionreach blasts, Weave reminder runs, and NexHealth recall flows. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk signs a BAA, encrypts PHI in transit and at rest, logs every outbound contact for audit, and restricts access via SSO + RBAC. Recall touches are scoped to the minimum PHI required.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
