Frontdesk follows up with therapy clients and parents after sessions to confirm they received, understood, and used the resources, handouts, and home programs assigned in SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic.
0 / 7 / 14 day
Cadence
0+
Languages
< 0 min
Crisis handoff
BAA + audit
HIPAA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Therapists invest 10–20 minutes per session selecting a worksheet, drafting a home program, or assigning a parent-coaching handout. Most never get opened by the client.
There’s no system that checks in three days later to ask if the parent or client tried the home program. The next session starts cold and re-covers the same ground.
Manually checking in with every client three days after every session isn’t physically possible. So it doesn’t happen.
For PHQ-9, GAD-7, VB-MAPP, ABLLS-R, GFTA, and PLS, between-session practice predicts outcome. No follow-up means slower measurable progress.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Three days after every session, Frontdesk calls or texts the client / parent to ask if the home program was used, what was challenging, and whether they need a clarification call.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
For pediatric ABA, SLP, and OT, parent-coaching reinforcement is essential. Frontdesk reinforces the home program, reminds parents of pairing techniques, and asks if a brief tele-coaching call is needed.
More capabilities
Frontdesk schedules PHQ-9, GAD-7, ACE, PCL-5, VB-MAPP, ABLLS-R, GFTA, PLS, and other outcome measures on the clinician-defined cadence — with reminders and one-tap delivery.
If the client reports a worsening symptom, a crisis flag, or a safety concern, Frontdesk hands off to the clinician live — with the right escalation path for crisis lines and suicide-risk triage.
Frontdesk reads what was assigned in the session note and writes back the follow-up outcome to the EHR — completing the loop.
30+ languages, HIPAA-compliant by design, BAA, encrypted PHI, audit logs on every touch.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Mental health practices using PHQ-9 / GAD-7 cadences in SimplePractice
ABA clinics with parent-training programs in CentralReach
SLP clinics with home-program follow-up in Fusion Web Clinic
OT/PT clinics with home-exercise compliance in WebPT or Jane App
Trauma / EMDR practices in TherapyNotes
TheraNest counseling practices with worksheet cadences
Pediatric practices with parent-coaching cycles
Practices replacing Spruce Health or Klara messaging
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Outbound Campaigns & Retention
AI for recall campaigns, reviews, referral source follow-up, discharge planning.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Resource Follow-Up Outreach.
For mental health, ABA, SLP, OT, PT, and pediatric therapy practices that assign worksheets, home programs, parent-coaching materials, and self-management resources. Frontdesk fires outbound voice + HIPAA SMS follow-up on a clinician-defined cadence — across SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic, IntakeQ, Practice Better, Kareo, WebPT, Rethink Behavioral Health. Replaces Solutionreach blasts, Weave reminders, NexHealth follow-ups, and Spruce Health-style HIPAA messaging that still needs a human. BAA, encrypted PHI, audit logs by default.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportNo. Frontdesk handles the routine three-day check-in, captures whether the home program was used, and escalates to the clinician on red flags — freeing the clinician to focus on the next session.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
