Therapy clients almost never leave reviews unprompted
Even great-outcome clients rarely leave a Google Review or a Healthgrades rating on their own. Without a prompt, practices stay invisible.
Stagnant online reputation
AI for Review Generation
AI review requests that grow Google, Healthgrades, Zocdoc, Psychology Today, and Yelp ratings
Frontdesk automates post-session review requests for therapy practices on Google Reviews, Healthgrades, Zocdoc, Psychology Today, and Yelp — sequencing voice + HIPAA-compliant SMS asks based on outcome and consent, across SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic.
0+
Platforms
0+
Languages
Always
Outcome-gated
BAA + audit
HIPAA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Generic blasts feel inappropriate for mental health
Asking trauma, eating-disorder, or psychiatry clients for a review with the same generic blast you’d send a dental client is tone-deaf. It damages the brand.
Brand damage, low conversion
Mental health requires consent + sensitivity
Review asks for mental health clients need explicit consent, sensitivity to privacy, and an opt-out path. Most platforms can’t handle this.
Privacy + ethics risk
Multi-platform sequencing is hard
A practice listed on Google, Healthgrades, Zocdoc, Psychology Today, and Yelp needs to sequence asks across platforms — not duplicate them. Without automation, that doesn’t happen.
Lopsided platform ratings
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Outcome-aware review asks
Frontdesk only sends review asks after a positive outcome signal — completed treatment plan, positive PHQ-9 / GAD-7 trajectory, parent satisfaction confirmation. Negative signals trigger a service-recovery path instead.
- Outcome-signal-gated asks
- PHQ-9 / GAD-7 trajectory awareness
- Parent satisfaction confirmation
- Negative-signal service recovery
- Per-clinician customization
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
Multi-platform sequencing
Frontdesk sequences review asks across Google Reviews, Healthgrades, Zocdoc, Psychology Today, and Yelp — never asking the same client on multiple platforms at once.
- Google Reviews
- Healthgrades
- Zocdoc
- Psychology Today
- Yelp
- Platform-rotation to even out ratings
More capabilities
Everything else your team needs
03
Consent + privacy-aware
Frontdesk requires explicit consent before sending a review ask, especially for mental health, eating-disorder, trauma, and pediatric clients. STOP / opt-out is honored across all channels.
- Explicit consent capture
- Mental-health-aware tone
- Trauma-informed scripting
- Pediatric privacy guardrails
- STOP / opt-out compliance
04
HIPAA-compliant + brand-safe
Review asks never share PHI. Wording is brand-safe, audit-logged, and reviewed by the practice on initial setup. BAA + encrypted PHI on every touch.
- Zero PHI in review asks
- Brand-safe wording
- BAA available
- Encrypted PHI in transit + at rest
- Audit-ready record
05
Negative-feedback service recovery
If the outcome signal is negative or the client expresses a concern, Frontdesk doesn’t fire a review ask — it routes the feedback to the practice owner and offers a service-recovery touch.
- Negative-signal routing
- Service-recovery offer
- Practice-owner notification
- Resolution-ticket creation
- Closed-loop documentation
06
EHR + reputation analytics
Frontdesk pulls outcome and treatment-completion signals from the EHR and reports review velocity, star-rating trajectory, and platform mix back to the practice owner.
- EHR-driven trigger logic
- Star-rating trajectory
- Platform-mix analytics
- Per-clinician review velocity
- Practice-owner dashboards
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
- SimplePractice (mental health, speech, OT/PT) bidirectional sync
- TherapyNotes for solo and group mental health practices
- Jane App for multi-discipline clinics (SLP / OT / PT / mental health)
- TheraNest for mental health and counseling practices
- IntakeQ + Practice Better for HIPAA intake form automation
- Kareo (Tebra), athenahealth, eClinicalWorks for medical-grade EHR sync
- WebPT and NetHealth (Optima) for OT/PT clinics
- Fusion Web Clinic, ClinicSource, PtEverywhere for pediatric SLP/OT/PT
- CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA for ABA + autism services
- Theralytics, TheraBe for ABA data + clinical operations
- Eligibility + benefits verification: Availity, Office Ally, Trizetto, Waystar, Change Healthcare
- Telehealth: Doxy.me, Zoom for Healthcare, SimplePractice telehealth, healow
- HIPAA-compliant by design: BAA available, encrypted PHI, audit logs
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo mental health therapists in SimplePractice
Group therapy practices in TherapyNotes
ABA clinics in CentralReach + Rethink
SLP/OT/PT clinics in Fusion Web Clinic
Jane App multi-discipline clinics
TheraNest counseling practices
Psychology Today–listed practices
Practices migrating off Solutionreach, Weave, or NexHealth reviews
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every client and caregiver interaction
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
02
Step 2
Records sync to your EHR, scheduling, and billing
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
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Step 3
Automation runs reminders, recovery, and outreach
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
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Step 4
Analytics surface what matters across the practice
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Outbound Campaigns & Retention
AI for recall campaigns, reviews, referral source follow-up, discharge planning.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Therapy Review Request Automation.
For solo therapists, group therapy practices, ABA clinics, SLP/OT/PT clinics, and multi-discipline therapy groups that depend on online reputation for new-client acquisition. Frontdesk fires AI review-request campaigns on Google Reviews, Healthgrades, Zocdoc, Psychology Today, and Yelp via voice + HIPAA SMS — across SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic, IntakeQ, Practice Better, Kareo, WebPT, Rethink Behavioral Health. Replaces Solutionreach review requests, Weave reviews, NexHealth review flow, and Spruce Health messaging. HIPAA-compliant by design with BAA, encrypted PHI, audit logs.
EHR & practice management
- SimplePractice
- SimplePractice telehealth
- TherapyNotes
- TheraNest
- Jane App
- IntakeQ
- Practice Better
- Kareo (Tebra)
- athenahealth
- eClinicalWorks
- WebPT
- NetHealth (Optima)
- ChiroTouch
- ClinicSource
- Fusion Web Clinic
- PtEverywhere
- Power Diary
- OwlPractice
- TherapyAppointment
- CentralReach (ABA)
- Rethink Behavioral Health (ABA)
- Catalyst (ABA)
- AccuPoint (ABA)
- Lumary (ABA)
- Total ABA
- Theralytics
- TheraBe
Telehealth, scheduling & communication
- Doxy.me
- Zoom for Healthcare
- Google Meet for Healthcare
- SimplePractice telehealth
- TheraNest video
- healow
- Acuity Scheduling
- Calendly Health
- NexHealth
- Solutionreach
- Weave
- Spruce Health
- Klara
- Updox
- OhMD
Billing, payor & eligibility
- Availity eligibility
- Office Ally
- Trizetto Provider Solutions
- Waystar
- ClaimMD
- Apex EDI
- Change Healthcare
- TriZetto
- Medicaid eligibility verification
- Medicare eligibility verification
- Commercial payor verification (BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser)
- TRICARE eligibility
- TriCare West / TriCare East
- Good Faith Estimate (No Surprises Act)
- Superbills + self-pay invoicing
- EAP (Employee Assistance Program) intake
- Headway / Alma / SonderMind / Grow Therapy panel onboarding
Therapy workflows automated
- AI new-client intake (HIPAA-aware)
- AI insurance eligibility + benefits verification
- AI appointment scheduling and reschedule
- AI no-show recovery + cancellation backfill
- AI waitlist management and slot-fill outreach
- AI prior-authorization coordination
- AI superbill + receipt generation
- AI session reminders (24h, 2h, 30min cadences)
- AI parent / caregiver coordination (pediatric)
- AI crisis-line and suicide-risk triage with live escalation
- AI IEP/504 meeting coordination (school-based therapy)
- AI recurring appointment series management
- AI discharge planning + handoff
- AI review-request automation (Google, Healthgrades, Zocdoc)
- AI referral-source follow-up + thank-yous
Therapy specialties served
- Speech-Language Pathology (SLP)
- Pediatric speech therapy
- Adult speech therapy
- AAC evaluation and therapy
- Stuttering / fluency therapy
- Feeding and swallowing therapy
- Voice therapy
- Myofunctional therapy
- Applied Behavior Analysis (ABA)
- BCBA-supervised clinics
- Autism diagnostic evaluation
- Mental health and counseling
- Couples and family therapy
- Teen and adolescent therapy
- Trauma therapy / EMDR
- Eating-disorder treatment
- Substance-use intake
- Psychiatry / med management
- Occupational therapy (OT)
- Pediatric OT / sensory integration
- Physical therapy (PT)
- Orthopedic rehab
- Vestibular therapy
- Pelvic floor therapy
- Hand therapy
- Pediatric PT
- School-based therapy services
Communication channels
- Inbound voice (24/7 intake, after-hours hotline)
- Outbound AI voice (recall, no-show recovery, waitlist fill)
- HIPAA-compliant SMS and texting
- WhatsApp Business
- Web chat (practice site + EHR portal)
- 30+ languages (Spanish-speaking SLP, bilingual mental health, ASL referral routing)
Competitive alternatives
- SimplePractice Telehealth + Reminders alternative
- TherapyNotes Telehealth alternative
- Spruce Health alternative for voice + outbound
- Klara alternative
- Updox alternative
- Weave alternative for SMB therapy
- Solutionreach alternative
- NexHealth alternative
- OhMD alternative
- Headway / Alma / SonderMind / Grow Therapy front office
FAQ
Common questions about AI Therapy Review Request Automation
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Frontdesk never shares PHI in a review ask. BAA, encrypted PHI in transit and at rest, audit logs, SSO + RBAC.