Frontdesk is an AI receptionist that integrates bidirectionally with SimplePractice — extending SimplePractice EHR, SimplePractice Telehealth, the Client Portal, Reminders, and Insurance billing with 24/7 autonomous voice, outbound campaigns, and waitlist fill.
< 0.0s
Answer time
0/7
Coverage
0+
Languages
SimplePractice + 0 more
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
SimplePractice Reminders fire 24h / 2h / 30min text and email reminders, but they don’t answer when a parent or client calls back. Phone work still falls on the front desk.
SimplePractice doesn’t run AI outbound recall to lapsed clients. It doesn’t backfill cancellations from the waitlist autonomously. Those are still manual front-desk tasks.
SimplePractice Telehealth is a great video product, but most new-client first contact is still a phone call — which goes to a human front desk or voicemail.
SimplePractice doesn’t cover after-hours parent calls, crisis calls, or weekend intake. Practices either hire a third party or lose the call.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk reads SimplePractice clients, appointments, intake forms, insurance, telehealth links, and Client Portal status — and writes new intakes, bookings, reschedules, cancellations, eligibility, and call notes back into SimplePractice in real time.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Frontdesk answers every inbound call in under 0.5 seconds with SimplePractice-aware context — knowing which clinician the caller normally sees, what was scheduled, and what intake forms are pending.
More capabilities
Frontdesk runs AI outbound recall to lapsed SimplePractice clients, backfills cancellations from the waitlist within 5 minutes, and follows up on missed appointments.
Frontdesk verifies BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, EAP, and Medicaid eligibility through Availity, Office Ally, Trizetto, Waystar, ClaimMD, and Change Healthcare — and writes eligibility back into the SimplePractice client chart.
Frontdesk signs a BAA with the practice, encrypts PHI in transit and at rest, logs every interaction, and restricts access via SSO + RBAC.
For groups that run SimplePractice for mental health and separately use TherapyNotes, Jane App, CentralReach, TheraNest, or Fusion Web Clinic for other disciplines, Frontdesk handles all of them in one receptionist.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo mental health therapists on SimplePractice
Group mental health practices on SimplePractice
Speech-language pathologists on SimplePractice
OT / PT clinics on SimplePractice
Multi-discipline pediatric clinics combining SimplePractice + Fusion Web Clinic
Practices migrating off Solutionreach, Weave, or NexHealth reminders
Practices wanting to replace Spruce Health / Klara messaging with autonomous AI
Headway / Alma / SonderMind / Grow Therapy paneled clinicians on SimplePractice
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from EHR Integrations
Native sync with SimplePractice, TherapyNotes, Jane App, CentralReach, IntakeQ.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by SimplePractice AI Integration.
SimplePractice is the leading EHR for mental health, speech-language pathology, OT, and PT private practices — covering EHR, SimplePractice Telehealth, Client Portal, Reminders, and Insurance billing. Frontdesk fills the gaps SimplePractice doesn’t: 24/7 inbound voice, AI outbound recall, no-show recovery in 5 minutes, autonomous waitlist fill, HIPAA-compliant SMS conversations, and Spanish-language intake. Frontdesk also integrates with TherapyNotes, Jane App, CentralReach, TheraNest, and Fusion Web Clinic for multi-discipline groups. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk integrates with SimplePractice via secure, HIPAA-compliant APIs — bidirectional sync for clients, appointments, intake forms, telehealth links, and Client Portal status. We sign a BAA with every practice.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
