The phone is the bottleneck
A solo therapist who runs 25 client hours a week can’t also answer 50 phone calls a week. Every ring is a clinical session interrupted or a lead lost to voicemail.
Lost intake, lost focus
AI for Solo Private Practice
The AI receptionist built for solo therapists in private practice
Frontdesk is the AI receptionist for solo therapists who run a SimplePractice-based private practice — and want to stop answering the phone, manually handling intake, and chasing lapsed clients. 24/7 inbound voice, outbound recall, waitlist fill, and Headway / Alma / SonderMind / Grow Therapy panel coordination.
Yes
Solo-practice pricing
0 days
Onboarding
< 0.0s
Answer time
0+
Languages
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Lapsed clients quietly disappear
Solo therapists have hundreds of lapsed clients in SimplePractice with no recall workflow. Without outbound, LTV walks out the door.
Lost lifetime value
Insurance verification is exhausting
Verifying BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, EAP, and Headway / Alma / SonderMind / Grow Therapy panel benefits is hours per week of front-office grind.
Burnout, billing delays
After-hours and crisis calls are scary
A solo mental health therapist can’t be on call 24/7. But voicemail isn’t safe either — crisis calls need real triage.
Clinical and clinician risk
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
24/7 inbound voice with SimplePractice context
Frontdesk answers every inbound call in under 0.5 seconds — knowing the client’s history in SimplePractice, what’s scheduled, and what intake is pending.
- Sub-second answer time
- SimplePractice-aware context
- After-hours hotline
- Spanish, Mandarin, Vietnamese, ASL routing
- Suicide-risk warm transfer
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
AI outbound recall + waitlist fill
Frontdesk runs AI outbound recall to lapsed SimplePractice clients, backfills cancellations within 5 minutes, and recovers no-shows. Solo therapists keep their utilization high without doing the outreach themselves.
- Lapsed-client recall
- 5-minute cancellation backfill
- No-show recovery
- Annual reassessment cadence
- HIPAA-compliant SMS
More capabilities
Everything else your team needs
03
Panel + payor coordination
Frontdesk verifies eligibility across BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, EAP, Medicaid, Medicare, and panel memberships (Headway, Alma, SonderMind, Grow Therapy) — through Availity, Office Ally, Trizetto, Waystar, ClaimMD, and Change Healthcare.
- Commercial payor verification
- Medicaid + Medicare
- Headway / Alma / SonderMind / Grow Therapy panel sync
- TRICARE + EAP
- Eligibility writes to SimplePractice
04
Crisis-aware mental health routing
Frontdesk runs suicide-risk triage, escalates to the practice’s crisis line, and warm-transfers to on-call coverage with documented handoff.
- Suicide-risk triage
- Crisis-line escalation
- Warm transfer to on-call coverage
- Documented handoff in SimplePractice
- After-hours crisis coverage
05
Solo-practice pricing
Solo-practice pricing — pay for what the practice uses, not what an enterprise platform charges. No setup fee. BAA included.
- Solo-practice pricing
- No setup fee
- BAA included
- 5-day onboarding
- Cancel anytime
06
Multi-EHR support if needed
Most solo private practices run on SimplePractice — but Frontdesk also supports TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic, IntakeQ, Practice Better, and Kareo. One receptionist, any stack.
- SimplePractice (primary)
- TherapyNotes
- Jane App
- CentralReach
- TheraNest
- Fusion Web Clinic
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
- SimplePractice (mental health, speech, OT/PT) bidirectional sync
- TherapyNotes for solo and group mental health practices
- Jane App for multi-discipline clinics (SLP / OT / PT / mental health)
- TheraNest for mental health and counseling practices
- IntakeQ + Practice Better for HIPAA intake form automation
- Kareo (Tebra), athenahealth, eClinicalWorks for medical-grade EHR sync
- WebPT and NetHealth (Optima) for OT/PT clinics
- Fusion Web Clinic, ClinicSource, PtEverywhere for pediatric SLP/OT/PT
- CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA for ABA + autism services
- Theralytics, TheraBe for ABA data + clinical operations
- Eligibility + benefits verification: Availity, Office Ally, Trizetto, Waystar, Change Healthcare
- Telehealth: Doxy.me, Zoom for Healthcare, SimplePractice telehealth, healow
- HIPAA-compliant by design: BAA available, encrypted PHI, audit logs
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
Solo licensed mental health therapists (LMFT, LCSW, LPC, LCPC)
Solo psychologists (PhD, PsyD) in private practice
Solo psychiatrists in private practice
Solo speech-language pathologists (SLP)
Solo OT / PT in private practice
Solo BCBAs in independent ABA practice
Headway / Alma / SonderMind / Grow Therapy panel members
Cash-pay + superbill private practices
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every client and caregiver interaction
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
02
Step 2
Records sync to your EHR, scheduling, and billing
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
03
Step 3
Automation runs reminders, recovery, and outreach
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
04
Step 4
Analytics surface what matters across the practice
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
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Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Receptionist for Solo Therapists in Private Practice.
For solo mental health therapists, solo speech-language pathologists, solo OT/PT clinicians, and solo BCBA private practices that run lean and don’t want a full-time front desk. Frontdesk handles inbound voice, outbound recall, waitlist fill, eligibility verification, and HIPAA-compliant SMS — on top of SimplePractice (most common stack), TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic, IntakeQ, Practice Better, and Kareo. Replaces Spruce Health, Klara, Updox, Solutionreach, Weave, and NexHealth. Built for Headway, Alma, SonderMind, Grow Therapy panel members. HIPAA-compliant with BAA, encrypted PHI, audit logs.
EHR & practice management
- SimplePractice
- SimplePractice telehealth
- TherapyNotes
- TheraNest
- Jane App
- IntakeQ
- Practice Better
- Kareo (Tebra)
- athenahealth
- eClinicalWorks
- WebPT
- NetHealth (Optima)
- ChiroTouch
- ClinicSource
- Fusion Web Clinic
- PtEverywhere
- Power Diary
- OwlPractice
- TherapyAppointment
- CentralReach (ABA)
- Rethink Behavioral Health (ABA)
- Catalyst (ABA)
- AccuPoint (ABA)
- Lumary (ABA)
- Total ABA
- Theralytics
- TheraBe
Telehealth, scheduling & communication
- Doxy.me
- Zoom for Healthcare
- Google Meet for Healthcare
- SimplePractice telehealth
- TheraNest video
- healow
- Acuity Scheduling
- Calendly Health
- NexHealth
- Solutionreach
- Weave
- Spruce Health
- Klara
- Updox
- OhMD
Billing, payor & eligibility
- Availity eligibility
- Office Ally
- Trizetto Provider Solutions
- Waystar
- ClaimMD
- Apex EDI
- Change Healthcare
- TriZetto
- Medicaid eligibility verification
- Medicare eligibility verification
- Commercial payor verification (BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser)
- TRICARE eligibility
- TriCare West / TriCare East
- Good Faith Estimate (No Surprises Act)
- Superbills + self-pay invoicing
- EAP (Employee Assistance Program) intake
- Headway / Alma / SonderMind / Grow Therapy panel onboarding
Therapy workflows automated
- AI new-client intake (HIPAA-aware)
- AI insurance eligibility + benefits verification
- AI appointment scheduling and reschedule
- AI no-show recovery + cancellation backfill
- AI waitlist management and slot-fill outreach
- AI prior-authorization coordination
- AI superbill + receipt generation
- AI session reminders (24h, 2h, 30min cadences)
- AI parent / caregiver coordination (pediatric)
- AI crisis-line and suicide-risk triage with live escalation
- AI IEP/504 meeting coordination (school-based therapy)
- AI recurring appointment series management
- AI discharge planning + handoff
- AI review-request automation (Google, Healthgrades, Zocdoc)
- AI referral-source follow-up + thank-yous
Therapy specialties served
- Speech-Language Pathology (SLP)
- Pediatric speech therapy
- Adult speech therapy
- AAC evaluation and therapy
- Stuttering / fluency therapy
- Feeding and swallowing therapy
- Voice therapy
- Myofunctional therapy
- Applied Behavior Analysis (ABA)
- BCBA-supervised clinics
- Autism diagnostic evaluation
- Mental health and counseling
- Couples and family therapy
- Teen and adolescent therapy
- Trauma therapy / EMDR
- Eating-disorder treatment
- Substance-use intake
- Psychiatry / med management
- Occupational therapy (OT)
- Pediatric OT / sensory integration
- Physical therapy (PT)
- Orthopedic rehab
- Vestibular therapy
- Pelvic floor therapy
- Hand therapy
- Pediatric PT
- School-based therapy services
Communication channels
- Inbound voice (24/7 intake, after-hours hotline)
- Outbound AI voice (recall, no-show recovery, waitlist fill)
- HIPAA-compliant SMS and texting
- WhatsApp Business
- Web chat (practice site + EHR portal)
- 30+ languages (Spanish-speaking SLP, bilingual mental health, ASL referral routing)
Competitive alternatives
- SimplePractice Telehealth + Reminders alternative
- TherapyNotes Telehealth alternative
- Spruce Health alternative for voice + outbound
- Klara alternative
- Updox alternative
- Weave alternative for SMB therapy
- Solutionreach alternative
- NexHealth alternative
- OhMD alternative
- Headway / Alma / SonderMind / Grow Therapy front office
FAQ
Common questions about AI Receptionist for Solo Therapists in Private Practice
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportYes. Solo-practice pricing — pay for what the practice uses, not what an enterprise platform charges. No setup fee. BAA included. Cancel anytime.