Per-location front-desk staffing doesn’t scale
Each location needs front-desk coverage. Across 10–50 sites, that’s a small army of receptionists — with inconsistent voice, varying skill, and high turnover.
High labor cost, inconsistent CX
AI for Multi-Location Therapy
The AI receptionist built for multi-location therapy practices
Frontdesk is the AI receptionist for multi-location therapy practices — running on Kareo (Tebra), CentralReach, Jane App, SimplePractice, TherapyNotes, TheraNest, and Fusion Web Clinic across 5–50+ locations with consistent voice, outbound, eligibility, and crisis coverage.
0–50+
Locations supported
0 min
Backfill
0+
Languages
BAA + audit
HIPAA
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Cancellations don’t backfill across locations
A canceled session in Location A could be filled by a client on the waitlist at Location B — but manual front desks can’t see that.
Lost utilization across the network
Eligibility verification is multiplied per location
Every location is doing the same Availity / Office Ally / Trizetto verification grind. Without central automation, it’s pure waste.
Compounding admin cost
Brand consistency suffers
Every receptionist sounds different, handles things differently, and offers different answers. Brand consistency across 30 locations is impossible manually.
Brand erosion, CX drift
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
Live call
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Answered in 0.4s
01
Per-location routing and voice
Frontdesk answers every inbound call with location-aware context — which location was dialed, what clinicians work there, what services are offered, what hours apply. Consistent brand voice across every site.
- Per-location routing
- Per-location hours and services
- Consistent brand voice
- After-hours hotline per region
- Spanish, Mandarin, Vietnamese, ASL routing
Qualification
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Budget$2,400
Layout2BR
Move-inFeb 15
Pets1 dog, 35 lbs
02
Cross-location waitlist fill
When a session cancels at Location A, Frontdesk can offer the slot to clients on the waitlist at Location A or any adjacent location — within 5 minutes.
- Cross-location waitlist matching
- 5-minute cancellation backfill
- Proximity-aware matching
- Funding-source-aware matching
- Bookings write to EHR
More capabilities
Everything else your team needs
03
Centralized eligibility verification
Frontdesk verifies BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser, TRICARE, EAP, Medicaid, and Medicare for every location through a single centralized integration with Availity, Office Ally, Trizetto, Waystar, ClaimMD, and Change Healthcare.
- Centralized eligibility
- Commercial payor verification
- Medicaid + Medicare
- TRICARE + EAP
- Eligibility writes per location
04
Per-location analytics + rollup
Regional directors see per-location performance — answer rate, no-show rate, waitlist-fill rate, revenue impact — and roll up to the network level.
- Per-location dashboards
- Network-level rollup
- Regional director view
- Benchmarking across sites
- Compliance audit log
05
Consistent crisis-aware triage
Frontdesk runs suicide-risk triage to a single network-wide standard — escalating per location, warm-transferring to local on-call coverage, and documenting handoff.
- Network-wide suicide-risk standard
- Per-location crisis-line escalation
- Warm transfer to local on-call
- Documented handoff
- After-hours crisis coverage
06
Multi-EHR support across the network
Many multi-location groups run different EHRs in different regions — Kareo (Tebra) in some, CentralReach in others, Jane App or SimplePractice elsewhere. Frontdesk handles all of them in one receptionist.
- Kareo / Tebra (primary multi-location)
- CentralReach (primary multi-location ABA)
- Jane App
- SimplePractice
- TherapyNotes
- TheraNest
- Fusion Web Clinic
- WebPT
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
- SimplePractice (mental health, speech, OT/PT) bidirectional sync
- TherapyNotes for solo and group mental health practices
- Jane App for multi-discipline clinics (SLP / OT / PT / mental health)
- TheraNest for mental health and counseling practices
- IntakeQ + Practice Better for HIPAA intake form automation
- Kareo (Tebra), athenahealth, eClinicalWorks for medical-grade EHR sync
- WebPT and NetHealth (Optima) for OT/PT clinics
- Fusion Web Clinic, ClinicSource, PtEverywhere for pediatric SLP/OT/PT
- CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA for ABA + autism services
- Theralytics, TheraBe for ABA data + clinical operations
- Eligibility + benefits verification: Availity, Office Ally, Trizetto, Waystar, Change Healthcare
- Telehealth: Doxy.me, Zoom for Healthcare, SimplePractice telehealth, healow
- HIPAA-compliant by design: BAA available, encrypted PHI, audit logs
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
5–50+ location ABA networks on CentralReach
Multi-location rehab groups on Kareo / Tebra
Regional mental health networks on TherapyNotes
Multi-site multi-discipline clinics on Jane App
Multi-state Medicaid therapy networks
Franchise pediatric clinics on Fusion Web Clinic
OT/PT chains on WebPT
Network practices replacing per-site Solutionreach / Weave
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
01
Step 1
AI captures every client and caregiver interaction
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
02
Step 2
Records sync to your EHR, scheduling, and billing
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
03
Step 3
Automation runs reminders, recovery, and outreach
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
04
Step 4
Analytics surface what matters across the practice
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from Practice Segments
AI for solo, group, multi-location, school-based, and Medicaid clinics.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI Receptionist for Multi-Location Therapy Practices.
For multi-location therapy practices, regional ABA providers, multi-site rehab groups, and franchise mental health groups running 5–50+ locations on Kareo (Tebra) or CentralReach (most common multi-location stacks), Jane App, SimplePractice, TherapyNotes, TheraNest, Fusion Web Clinic, IntakeQ, Practice Better, and WebPT. Frontdesk handles inbound voice, outbound recall, waitlist fill, eligibility verification, and HIPAA-compliant SMS with per-location routing across every site. Replaces Spruce Health, Klara, Updox, Solutionreach, Weave, NexHealth. HIPAA-compliant with BAA, encrypted PHI, audit logs.
EHR & practice management
- SimplePractice
- SimplePractice telehealth
- TherapyNotes
- TheraNest
- Jane App
- IntakeQ
- Practice Better
- Kareo (Tebra)
- athenahealth
- eClinicalWorks
- WebPT
- NetHealth (Optima)
- ChiroTouch
- ClinicSource
- Fusion Web Clinic
- PtEverywhere
- Power Diary
- OwlPractice
- TherapyAppointment
- CentralReach (ABA)
- Rethink Behavioral Health (ABA)
- Catalyst (ABA)
- AccuPoint (ABA)
- Lumary (ABA)
- Total ABA
- Theralytics
- TheraBe
Telehealth, scheduling & communication
- Doxy.me
- Zoom for Healthcare
- Google Meet for Healthcare
- SimplePractice telehealth
- TheraNest video
- healow
- Acuity Scheduling
- Calendly Health
- NexHealth
- Solutionreach
- Weave
- Spruce Health
- Klara
- Updox
- OhMD
Billing, payor & eligibility
- Availity eligibility
- Office Ally
- Trizetto Provider Solutions
- Waystar
- ClaimMD
- Apex EDI
- Change Healthcare
- TriZetto
- Medicaid eligibility verification
- Medicare eligibility verification
- Commercial payor verification (BCBS, Aetna, Cigna, UnitedHealthcare, Humana, Kaiser)
- TRICARE eligibility
- TriCare West / TriCare East
- Good Faith Estimate (No Surprises Act)
- Superbills + self-pay invoicing
- EAP (Employee Assistance Program) intake
- Headway / Alma / SonderMind / Grow Therapy panel onboarding
Therapy workflows automated
- AI new-client intake (HIPAA-aware)
- AI insurance eligibility + benefits verification
- AI appointment scheduling and reschedule
- AI no-show recovery + cancellation backfill
- AI waitlist management and slot-fill outreach
- AI prior-authorization coordination
- AI superbill + receipt generation
- AI session reminders (24h, 2h, 30min cadences)
- AI parent / caregiver coordination (pediatric)
- AI crisis-line and suicide-risk triage with live escalation
- AI IEP/504 meeting coordination (school-based therapy)
- AI recurring appointment series management
- AI discharge planning + handoff
- AI review-request automation (Google, Healthgrades, Zocdoc)
- AI referral-source follow-up + thank-yous
Therapy specialties served
- Speech-Language Pathology (SLP)
- Pediatric speech therapy
- Adult speech therapy
- AAC evaluation and therapy
- Stuttering / fluency therapy
- Feeding and swallowing therapy
- Voice therapy
- Myofunctional therapy
- Applied Behavior Analysis (ABA)
- BCBA-supervised clinics
- Autism diagnostic evaluation
- Mental health and counseling
- Couples and family therapy
- Teen and adolescent therapy
- Trauma therapy / EMDR
- Eating-disorder treatment
- Substance-use intake
- Psychiatry / med management
- Occupational therapy (OT)
- Pediatric OT / sensory integration
- Physical therapy (PT)
- Orthopedic rehab
- Vestibular therapy
- Pelvic floor therapy
- Hand therapy
- Pediatric PT
- School-based therapy services
Communication channels
- Inbound voice (24/7 intake, after-hours hotline)
- Outbound AI voice (recall, no-show recovery, waitlist fill)
- HIPAA-compliant SMS and texting
- WhatsApp Business
- Web chat (practice site + EHR portal)
- 30+ languages (Spanish-speaking SLP, bilingual mental health, ASL referral routing)
Competitive alternatives
- SimplePractice Telehealth + Reminders alternative
- TherapyNotes Telehealth alternative
- Spruce Health alternative for voice + outbound
- Klara alternative
- Updox alternative
- Weave alternative for SMB therapy
- Solutionreach alternative
- NexHealth alternative
- OhMD alternative
- Headway / Alma / SonderMind / Grow Therapy front office
FAQ
Common questions about AI Receptionist for Multi-Location Therapy Practices
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportFrontdesk integrates bidirectionally with Kareo (Tebra) and CentralReach (the most common multi-location stacks), Jane App, SimplePractice, TherapyNotes, TheraNest, Fusion Web Clinic, IntakeQ, Practice Better, and WebPT.