How Artisan Homes Improved Warranty Scores by 12%

I want to be known as a technology company that happens to build homes, not a home building company that uses technology. Because a software as a service and the subscription model, technology is just as accessible to us as a small company as the big knuckles. You've listened in on a call and you're frustrated, giving misinformation. And that's if they spoke English. So you'd have these customers going, I'm just looking for directions. Do you understand what I'm saying? So they're yelling at the person. And so we're constantly having to retrain, retrain, retrain.

One of the things that Vineet said is what resounded with me. And I have found it to be true. As he said, the beauty with us is you have to train it once. You make some mistake and train it once. Then it remembers forever. And I'm like, okay, bet. Let's see. Let's see that. We have found that to be true. Even its ability to answer questions that we hadn't programmed it to answer has been very cool to see as well. Because it has a basic construction brain. Essentially, I guess what we were told is, hey, it does have a basic knowledge. So we'd have some phone calls over to things like land. People want them to sell land. And it has asked questions. It's taken notes. It's taken contact information, relevant follow up questions that we have not programmed it

to do, but is really good information that we actually would need to move forward. We have seen a 12% jump in our warranty score, our six months rolling warranty scores just in the last two months. So I think you're part of that. You don't have the time to designate its role to a full-time person. You can't afford it. Your AI voice will do sound very personal, very realistic, and the answers are quick.