Frontdesk handles ABA parent onboarding end-to-end — welcome calls, paperwork delivery, parent training scheduling, RBT introduction, and ongoing communication setup. Pushes onboarding status into CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. HIPAA-compliant by design.
< 0h
Welcome call
0/7
Coverage
0+
Languages
CentralReach, Catalyst, +
EHRs
Works with every major EHR & practice management system
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
The Problem
Parents who feel unsupported in the first 30 days of ABA service are 3x more likely to discharge. Manual onboarding misses key touchpoints.
New ABA clients need consent forms, ABA service agreements, HIPAA acknowledgments, parent training agreements — manual follow-up fails.
Parent training is a Medicaid-required component of ABA — and a major outcome driver. Without structured kickoff, parent training gets deprioritized.
Spanish, Mandarin, Vietnamese, Tagalog, Korean-speaking parents need onboarding in their dominant language — and manual translation slows things down.
How Frontdesk Works
Built for therapy practices and clinics on SimplePractice, TherapyNotes, Jane App, CentralReach, TheraNest, Fusion Web Clinic — and every other major EHR. HIPAA-compliant by design with BAA, encrypted PHI, and audit logs.
+1 (415) 555-0142
Inbound · Zillow Rentals lead
AI Transcript
“Hi! I’d love to tour the 2-bedroom at Maple Heights. Any availability this Saturday?”
Frontdesk AI
“Yes! The 2BR at Maple Heights is $2,450/mo with a Feb 1 move-in. Saturday 11am or 2pm works for tours. Shall I book one?”
Frontdesk conducts a structured welcome call within 24 hours of evaluation completion — in the family dominant language — capturing communication preferences, parent training availability, and any questions.
Looking for a 2BR around $2,400, move-in mid-February. Do you allow pets?
We have a 2BR at $2,450/mo available Feb 15. Cats and dogs under 50 lbs welcome. What’s your move-in date?
Captured
Delivers ABA service agreements, HIPAA acknowledgments, parent training agreements via IntakeQ / Practice Better — and follows up via SMS until paperwork returns.
More capabilities
Books recurring parent training sessions with the BCBA — coordinating parent, BCBA, and (where relevant) RBT calendars.
Introduces the assigned RBT team to the parent via HIPAA-compliant SMS — with RBT photos, names, and credentials — building trust before the first session.
Frontdesk syncs bidirectionally with the full ABA EHR + practice management stack.
Integrations
Frontdesk is EHR-agnostic and integrates bidirectionally with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo (Tebra), athenahealth, eClinicalWorks, WebPT, NetHealth (Optima), ChiroTouch, ClinicSource, Fusion Web Clinic, PtEverywhere, Power Diary, OwlPractice, TherapyAppointment, CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, and TheraBe. New-client intake, scheduling, eligibility, prior-auth, superbills, and recall campaigns sync in real time — and every conversation is HIPAA-compliant by design.
SimplePractice
Mental health, speech, OT/PT
TherapyNotes
Mental health practices
Jane App
Multi-discipline clinics
CentralReach
ABA + autism services
TheraNest
Therapy + counseling
Fusion Web Clinic
Pediatric SLP/OT/PT
Full integration coverage
Customer stories
Real practices using Frontdesk to handle scheduling, intake, no-show recovery, and insurance verification — without adding front-desk headcount.
Who it's for
New-client ABA onboarding
Post-evaluation ABA onboarding
Transition-from-waitlist onboarding
Multi-disciplinary ABA + SLP + OT onboarding
Bilingual ABA parent onboarding
School-district ABA onboarding
Telehealth ABA onboarding
High-volume ABA clinic onboarding pipelines
The journey
Every step syncs to Yardi, RealPage, Entrata, AppFolio, Buildium, or ResMan in real time.
Step 1
Inbound voice, outbound AI voice, HIPAA-compliant SMS, web chat, and email are answered instantly with practice-aware context — across speech-language pathology (SLP), applied behavior analysis (ABA), mental health and counseling, psychiatry, occupational therapy (OT), and physical therapy (PT). Works with SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Kareo, CentralReach, Rethink Behavioral Health, Fusion Web Clinic, and WebPT.
Step 2
New-client intake, scheduled appointments, reschedules, cancellations, waitlist updates, eligibility checks, prior-authorization status, and superbills flow into SimplePractice, TherapyNotes, TheraNest, Jane App, IntakeQ, Practice Better, Kareo, athenahealth, WebPT, NetHealth (Optima), Fusion Web Clinic, ClinicSource, CentralReach, Rethink, AccuPoint, and Catalyst in real time.
Step 3
24h, 2h, and 30min appointment reminders, no-show recovery within 5 minutes, cancellation backfill from the waitlist, eligibility verification, prior-auth follow-up, recall campaigns, review-request automation, and parent/caregiver coordination fire automatically across voice, HIPAA-compliant SMS, and email.
Step 4
Cross-discipline dashboards track new-client conversion, first-call answer rate, average response time, no-show rate, waitlist-fill rate, recall response rate, schedule density, and revenue impact — across SLP, ABA, mental health, OT, and PT lines of service.
Explore more
More from ABA / Autism Services
AI for ABA clinics, BCBA scheduling, parent intake, RBT coordination, Medicaid.
Therapy AI hub
Frontdesk runs scheduling, intake, no-show recovery, and insurance verification — and integrates with every EHR therapy practices and clinics use.
What this page covers
Topics, integrations, channels, practice types, and workflows covered by AI ABA Parent Onboarding.
Purpose-built for ABA clinics with structured parent onboarding — new-client ABA onboarding, post-evaluation onboarding, transition-from-waitlist onboarding, multi-disciplinary ABA + SLP + OT onboarding, and bilingual ABA parent onboarding. Handles welcome calls, intake paperwork delivery via IntakeQ / Practice Better, parent training scheduling, RBT-team introduction, BCBA introduction, ongoing communication preferences capture, and bilingual Spanish / Mandarin / Vietnamese / Tagalog / Korean onboarding. Integrates with CentralReach, Rethink Behavioral Health, Catalyst, AccuPoint, Lumary, Total ABA, Theralytics, TheraBe, SimplePractice, TherapyNotes, Jane App, and Fusion Web Clinic. Eligibility via Availity, Office Ally, Trizetto, Waystar, Change Healthcare. HIPAA-compliant by design.
FAQ
Frontdesk integrates with Yardi Voyager, Yardi Breeze, RentCafe, RealPage OneSite, Knock CRM, Entrata, AppFolio, Buildium, ResMan, Rent Manager, and MRI Software. Here's what therapy practices and clinics ask most.
Contact supportWithin 24 hours of evaluation completion, Frontdesk calls the parent in their dominant language, captures communication preferences, schedules parent training with the BCBA, introduces the RBT team via SMS, delivers paperwork via IntakeQ / Practice Better, and pushes onboarding status into CentralReach, Rethink, Catalyst, AccuPoint.
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
