Clinics use cases
Appointment volume handled without hold music: reminders, recalls, reschedules, and patient questions in any language. Browse 28 workflows clinics teams run on Frontdesk.
Every workflow is assembled from the same blocks: fields on tickets and contacts, sequences that react when they change, and an AI that talks on every channel. Pick one to see how it runs.
Scheduling and reminders
Fill the calendar, confirm it, and recover the slots that fall through.
Reminder cascade
Three-touch appointment reminders with reply-to-rebook keep chairs full.
See the workflow →No-show recovery
No-shows get a graceful same-day rebooking text, and repeat offenders surface for policy.
See the workflow →Waitlist backfill calls
Same-day cancellations refill from the waitlist before the gap reaches the schedule.
See the workflow →Recurring service reminders
Hygiene recalls and annual visits schedule themselves from the last-visit date.
See the workflow →Same-day confirmation calls
Morning confirmation sweeps verify the day before the first patient arrives.
See the workflow →Reschedule by text
Patients reschedule by reply at any hour, and freed slots feed the waitlist.
See the workflow →Missed calls and after-hours coverage
Answer what rings, rescue what does not, and keep nights, weekends, and holidays covered.
Missed-call text back
Missed patient calls get a text in seconds that books, reschedules, or answers the question.
See the workflow →Voicemail to ticket
Voicemails become transcribed tickets routed by urgency instead of a morning backlog.
See the workflow →After-hours emergency triage
After-hours callers get your triage guidance, with true urgencies paged per your protocol and the rest booked for morning.
See the workflow →Overflow call answering
Monday 8am call storms get absorbed, with appointment requests booked instead of bounced.
See the workflow →Holiday and weekend coverage
Clinic closures keep booking the reopening week and capture requests as sorted tickets.
See the workflow →Spam and solicitor screening
Pharma and supply pitches get screened out while patients always get through.
See the workflow →Front office and reception
Every caller greeted, understood, and routed, in any language, with their history loaded.
Call triage and transfer
Scheduling stays automated while clinical calls transfer to the nurse line, announced with context.
See the workflow →Bilingual call answering
Patients book, reschedule, and ask questions in their own language at any hour.
See the workflow →Known-caller recognition
Returning patients skip the interrogation; open items surface before they ask.
See the workflow →Phone intake forms
New-patient intake completes by phone, filed as structured fields, with documents requested by text.
See the workflow →FAQ answering from your website
Visit prep, insurance, and location questions answered from the clinic site, always current.
See the workflow →Billing and collections
Polite, persistent money conversations that run themselves until a human needs to decide.
Reviews and feedback
Ask at the right moment, and intercept problems before they go public.
Post-service review requests
Happy post-visit replies get the review link, while concerns open a ticket instead.
See the workflow →Negative feedback intercept
A low score pages the practice manager the same hour, while it is still a conversation.
See the workflow →CSAT surveys by text
Same-day visit scores by text, attached to the patient record and trending by week.
See the workflow →Ticket buttons and field automations
Add a field to any ticket and let flipping it run the work. Your team makes the decision, Frontdesk does the follow-through.
Escalation button
Flagged patient complaints brief the practice manager with the full history immediately.
See the workflow →Callback request button
Insurance and pre-visit callback requests get dialed the same day without pulling staff off the desk.
See the workflow →Resolution follow-up
Resolved patient issues get one verification text, and a no reopens the case.
See the workflow →Speed to lead
Reach new leads while they are still on your website, and follow up like your best rep every time.
Instant form callback
New-patient form submissions get called within the minute and booked before they try the next clinic.
See the workflow →Web chat to booked appointment
Insurance and visit questions resolve in chat, ending in a booked appointment.
See the workflow →Referral intake automation
Provider referrals get contacted within hours, and the referring office gets confirmation.
See the workflow →