Fitness use cases
Trials booked, members welcomed, failed payments recovered, and class waitlists worked, without front-desk staffing. Browse 25 workflows fitness studios and gyms teams run on Frontdesk.
Every workflow is assembled from the same blocks: fields on tickets and contacts, sequences that react when they change, and an AI that talks on every channel. Pick one to see how it runs.
Speed to lead
Reach new leads while they are still on your website, and follow up like your best rep every time.
Instant form callback
Trial requests get called within the minute and walk in already scheduled.
See the workflow →Web chat to booked appointment
Pricing and class questions resolve in chat and end in a booked trial.
See the workflow →New lead welcome sequence
Every lead gets the same first week of touches, January or July.
See the workflow →Ad lead qualification
Promo leads get qualified on goals and schedule before a coach calls.
See the workflow →Referral intake automation
Member referrals get same-day contact, and the referrer gets credited.
See the workflow →Scheduling and reminders
Fill the calendar, confirm it, and recover the slots that fall through.
Reminder cascade
Session and class reminders confirm or rebook by reply.
See the workflow →No-show recovery
Missed sessions get a no-blame rebooking text the same hour.
See the workflow →Waitlist backfill calls
Dropped class spots and training slots backfill from members who asked to be called.
See the workflow →Reschedule by text
Members move sessions by text and trainer calendars stay correct.
See the workflow →Billing and collections
Polite, persistent money conversations that run themselves until a human needs to decide.
Missed calls and after-hours coverage
Answer what rings, rescue what does not, and keep nights, weekends, and holidays covered.
Missed-call text back
Missed calls become text conversations that end in booked trials and tours.
See the workflow →Voicemail to ticket
Voicemails become assigned tickets, never a blinking light at the front desk.
See the workflow →Overflow call answering
January call surges get absorbed with tours booked and questions answered.
See the workflow →Holiday and weekend coverage
Holiday closures keep selling memberships and booking the reopening week.
See the workflow →Spam and solicitor screening
Equipment and supplement pitches get screened out.
See the workflow →Reviews and feedback
Ask at the right moment, and intercept problems before they go public.
Post-service review requests
Milestone moments trigger review asks while the endorphins are real.
See the workflow →CSAT surveys by text
Quick member pulse checks by text, trended by month.
See the workflow →Testimonial collection calls
Members who hit goals tell their story to the AI, recorded with permission.
See the workflow →Ticket buttons and field automations
Add a field to any ticket and let flipping it run the work. Your team makes the decision, Frontdesk does the follow-through.
Callback request button
Membership questions get scheduled callbacks that actually happen.
See the workflow →Cancellation approval workflow
Approved cancellations confirm instantly, capture the reason, and check back in ninety days later.
See the workflow →Resolution follow-up
Resolved member issues get one verification text before the case closes for good.
See the workflow →Front office and reception
Every caller greeted, understood, and routed, in any language, with their history loaded.
Call triage and transfer
Calls route between coaching, membership, and management, with most handled outright.
See the workflow →Known-caller recognition
Members get greeted by name with their plan and history loaded.
See the workflow →FAQ answering from your website
Class schedules, policies, and pricing answered from your own site, synced when it changes.
See the workflow →