Veterinary use cases
Phones covered through surgery hours: appointments, vaccine recalls, prescription pickups, and emergency triage. Browse 25 workflows veterinary clinics teams run on Frontdesk.
Every workflow is assembled from the same blocks: fields on tickets and contacts, sequences that react when they change, and an AI that talks on every channel. Pick one to see how it runs.
Scheduling and reminders
Fill the calendar, confirm it, and recover the slots that fall through.
Reminder cascade
Visit reminders run email, text, and a morning call, with prep instructions included.
See the workflow →No-show recovery
Missed visits get a kind rebooking text the same hour.
See the workflow →Waitlist backfill calls
Same-day cancellations refill from the waitlist before the gap reaches the schedule.
See the workflow →Recurring service reminders
Vaccine boosters and annual exams recall themselves per patient.
See the workflow →Same-day confirmation calls
Morning sweeps confirm the day before exam rooms sit empty.
See the workflow →Reschedule by text
Owners move visits by text at any hour.
See the workflow →Missed calls and after-hours coverage
Answer what rings, rescue what does not, and keep nights, weekends, and holidays covered.
Missed-call text back
Missed calls get a text in seconds that books the visit, handles the refill request, or reassures.
See the workflow →Voicemail to ticket
Voicemails become transcribed tickets, with emergencies routed per your protocol.
See the workflow →After-hours emergency triage
At 2am the AI separates the chocolate ingestion from the nail trim and follows your emergency protocol.
See the workflow →Overflow call answering
Morning call rushes get absorbed while techs stay with patients.
See the workflow →Holiday and weekend coverage
Holiday callers get triage guidance and first-available bookings instead of a closed message.
See the workflow →Front office and reception
Every caller greeted, understood, and routed, in any language, with their history loaded.
Call triage and transfer
Scheduling stays automated while clinical calls route to techs, announced.
See the workflow →Bilingual call answering
Owners get service in their language for booking and questions.
See the workflow →Known-caller recognition
Returning clients get greeted with their pets known by name.
See the workflow →Phone intake forms
New-patient intake by phone captures species, history, and records requests as fields.
See the workflow →FAQ answering from your website
Boarding requirements and visit prep answered straight from the clinic pages, always current.
See the workflow →Reviews and feedback
Ask at the right moment, and intercept problems before they go public.
Post-service review requests
Happy visits become reviews while the good-boy glow lasts.
See the workflow →Negative feedback intercept
Upset owners get a same-day call from the practice manager instead of writing it out online.
See the workflow →CSAT surveys by text
Post-visit scores by text, attached to the client record.
See the workflow →Orders and deliveries
Status questions answered around the clock and delays announced before customers ask.
Ticket buttons and field automations
Add a field to any ticket and let flipping it run the work. Your team makes the decision, Frontdesk does the follow-through.
Escalation button
Flagged concerns brief the practice manager immediately with the full history.
See the workflow →Callback request button
Pet-owner callback requests get dialed the same day, with clinical questions routed to the vet.
See the workflow →Resolution follow-up
Resolved cases get one verification text, and a no reopens the case.
See the workflow →Speed to lead
Reach new leads while they are still on your website, and follow up like your best rep every time.