Leasing ad lead qualification
Leads from ad campaigns get called, qualified against your criteria, and sorted into hot, warm, and disqualified before your sales team looks up. Frontdesk runs it for residents and prospects.
Trigger
A new contact arrives tagged with an ad campaign source.
Built from
Why teams set this up
Ad leads are expensive and mostly unqualified, and your closers spend mornings discovering which is which, one dial at a time.
Closers talk to qualified leads only
Cost per qualified lead becomes a real number
Qualification answers become filterable CRM data
How the automation runs
A Facebook campaign delivers 40 leads over a weekend. By Monday morning, 11 are qualified with budget and timeline on the record, 6 are booked onto calendars, and the rest are nurtured or closed out. The sales floor starts the week selling.
- 1CRM update
The lead lands with its campaign source attached
- 2Outbound call
The AI calls and walks your qualification questions: budget, timeline, fit
- 3Conditional branch
Qualified leads route differently than browsers
- 4Calendar
Hot leads book directly onto a closer’s calendar
- 5CRM update
Answers save as fields you can filter and report on
How multifamily teams run it
Paid leads get qualified on move date, budget, and unit type before a leasing agent spends a minute.
Synced with your systems
Built from standard Frontdesk blocks
No custom development. Each step is a building block you can rearrange, retime, or extend, so this workflow can grow into the next one.
Activation journeys that include this workflow
This workflow is one step inside larger activation journeys that run the full customer lifecycle.
Customer activation
A new rental lead gets qualified, matched to available units, and guided from first inquiry to a booked tour.
See the journey →Lead-to-demo activation
An ILS lead receives an immediate response and books a property tour before contacting another community.
See the journey →Trial user activation
A prospect who created a renter profile but stopped before applying gets help finishing the next step.
See the journey →Common questions
How does the ad lead qualification workflow start?
A new contact arrives tagged with an ad campaign source.
Which channels does this use?
This workflow runs over outbound voice. Each step can use the channel that fits the customer and the urgency.
Can my team stay in control of when it fires?
Yes. The trigger can be a field a person flips on a ticket or contact, so a human makes the decision and Frontdesk does the follow-through. Any step can also route to a teammate with the transcript and collected data.
Does it keep our records up to date?
Every call, text, and email in the workflow is logged against the contact and ticket, with transcripts attached. Frontdesk can also sync contacts and fields to your CRM.
What happens when a customer needs a human?
The workflow hands off with context: the right teammate gets the full history, the transcript, and the collected answers, so the customer never repeats themselves.
Which systems does this work with for multifamily businesses?
Frontdesk can work with Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, plus API and webhook connections for custom systems, so every conversation lands on the right record.
Thinking bigger than one workflow?
The customer journey library maps full lifecycle automations across activation, onboarding, retention, and growth.
Explore customer journeys →This workflow also runs for any industry.
See the all-industry version →More from speed to lead
Reach new leads while they are still on your website, and follow up like your best rep every time.
Instant ILS lead callback
A form submission triggers a phone call in under a minute, while the lead is still on your website.
Web chat to booked tour
The website chat answers real questions from your knowledge base and converts visitors into booked appointments without a form in sight.
New guest card welcome sequence
Every new contact gets the same disciplined first 48 hours: an immediate text, a call within the hour, an email recap, and a booked next step.