How a property management company silenced the constant ringing, freed their team, and delivered faster support to tenants around the clock.
"The phones were ringing off the hook all day, every day. It pulled our entire team away from the work that mattered most."
Provest Realty is a long-standing real estate and property management company serving a growing portfolio of tenants, property owners, and vendors. As the business expanded, the team began facing a surge of inbound calls—especially from renters needing quick answers, prospects requesting information, and vendors coordinating maintenance.
At its peak, Provest was receiving nearly 400 inbound calls per week, many of which involved simple, repetitive questions that did not require a human agent. Owner Todd Dusenberry partnered with Frontdesk AI to introduce an intelligent, automated call-handling system.
Frontdesk AI provided Provest with an AI receptionist capable of answering questions, gathering information, and routing calls with accuracy and speed.
Frontdesk AI has streamlined communication, reduced office interruptions, and helped Provest deliver faster, more reliable support to tenants, owners, and prospects. With consistent training and real-time visibility through transcripts, Todd now has a receptionist that delivers dependable service around the clock and keeps getting smarter every week.
"Once callers realized they could just say a name or department, it became so much faster for them. They don't have to remember extensions... they just say what they need."
Join property managers like Provest Realty using My AI Front Desk for intelligent call routing and 24/7 tenant support.
