A boutique builder replaced fragmented answering services with one trained AI receptionist for warranty, sales, and always-on website chat, without growing headcount.
0%
Warranty satisfaction lift
24/7
Web chat coverage
5/5
First AI-call satisfaction
0
Verified buyer visits (period)
“For a lean team, this became real front-office infrastructure.”
Stephen Haines · President, Artisan Homes
At a glance
Organization profile
Company
Artisan Homes
Industry
Boutique Homebuilding
Location
Atlanta, Georgia
Highlights
+12% warranty satisfaction
24/7 site chat
Minimal ongoing retraining
Narrative
Challenge, deployment, and outcomes
Summary of what the customer faced, how Frontdesk was applied, and what they report measuring afterward.
Challenge
Prior answering services produced inconsistent caller experiences.
No always-on website chat for after-hours buyers.
Warranty calls consumed attention and hurt satisfaction scores.
Deployment
Trained AI on key warranty and orientation documents.
Added automated handling for warranty routing and sales inquiries.
Enabled 24/7 site chat coverage without adding staff.
Outcomes
Warranty satisfaction rose materially within months.
Customers got faster, more consistent answers across channels.
Lean teams delivered enterprise-grade front-office coverage.
One front office for warranty, sales, and web chat
Builders document policies and orientation once; Frontdesk answers repeat warranty and buyer questions on the phone and on the site, including after hours.
Customer story