How to Set Up Conditional Call Forwarding
Frontdesk supports conditional call forwarding by time, day, caller, intent, or device. Rules in plain English, not carrier codes.
What you lose without Call Forwarding (Conditional Forwarding).
Carrier codes are cryptic
Conditional rules limited
No intent-based forwarding
Call Forwarding tuned for Conditional Forwarding.
Forward calls anywhere, anytime
Cell, landline, VoIP, international number. Conditional Forwarding forward by time of day, caller ID, department, or AI-detected intent.
AI receptionist as fallback
If the forwarded number does not pick up, Frontdesk AI answers, books, and captures the lead. No voicemail required.
Conditional forwarding
Different rules for business hours, after-hours, weekends. Route to the right person automatically.
Forwarded call logging
Every forwarded call gets logged, transcribed (if recording is enabled), and synced to your CRM. Same as direct calls.
Simultaneous ring
Ring multiple devices at once. First to pick up wins. AI catches the rest.
Easy setup, no carrier calls
Configure forwarding in the Frontdesk dashboard. No *72 codes, no carrier hold times.
FAQ
How to Set Up Conditional Call Forwarding FAQs
Common questions about How to Set Up Conditional Call Forwarding.
Contact supportconditional forwarding that have a business number and a personal phone need forwarding to keep customer calls reaching them. The right setup forwards to the right device by hours, intent, or device availability.
Deploy your How to Set Up Conditional Call Forwarding today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.