Forward calls from one phone
to another.
The complete 2026 guide to call forwarding. Carrier codes, VoIP settings, and the AI-aware approach that catches every call. Setup takes 10 minutes.
Call forwarding, the modern way.
Call forwarding sends an incoming call to a different number when you cannot answer. Sounds simple. Most carriers still make it complicated with *72, *73, and *74 codes that nobody remembers.
Modern forwarding is conditional. Forward business-hours calls to your office. Route after-hours calls to your cell. Send urgent calls to an on-call rotation. Drop everything else to an AI receptionist that can actually answer.
This guide walks every method (carrier codes, iPhone, Android, VoIP, AI-aware) and helps you pick the right one for your situation.
Everything a great Call Forwarding does. At 1/10th the cost.
Forward calls anywhere, anytime
Cell, landline, VoIP, international number. Teams forward by time of day, caller ID, department, or AI-detected intent.
AI receptionist as fallback
If the forwarded number does not pick up, Frontdesk AI answers, books, and captures the lead. No voicemail required.
Conditional forwarding
Different rules for business hours, after-hours, weekends. Route to the right person automatically.
Forwarded call logging
Every forwarded call gets logged, transcribed (if recording is enabled), and synced to your CRM. Same as direct calls.
Simultaneous ring
Ring multiple devices at once. First to pick up wins. AI catches the rest.
Easy setup, no carrier calls
Configure forwarding in the Frontdesk dashboard. No *72 codes, no carrier hold times.
Call Forwarding tuned to your business.
Pre-trained workflows, industry-specific FAQ libraries, and CRM mappings for the most common verticals.
Popular use cases
Frontdesk vs carrier-code forwarding.
| Capability | Carrier *72 | VoIP forwarding | Frontdesk AI |
|---|---|---|---|
| Conditional rules | , | Basic | Unlimited |
| AI fallback | , | , | Built in |
| CRM logging of forwarded calls | , | Limited | Native |
| Simultaneous ring | , | Some | Yes |
| Cost | Per-minute | Included | $65 flat |
FAQ
Call Forwarding FAQs
Common questions about Call Forwarding. If you don't see your question, our team can walk you through it.
Contact supportSettings → Phone → Call Forwarding → toggle on → enter the destination number. Basic forwarding only. For conditional rules (after hours, by caller), use Frontdesk.
Forward smarter.
Catch every call.
Skip the carrier codes. Forward calls by rule, with AI fallback that picks up when you cannot. Free 7-day trial.