How do I forward calls from one phone to another?

Three options. (1) Use carrier codes like *72 to forward all calls (basic, no rules). (2) Use your VoIP provider settings (some flexibility). (3) Use Frontdesk for AI-aware conditional forwarding with CRM sync. Setup takes 10 minutes.

Can I forward calls only after hours?

Yes. Frontdesk supports conditional forwarding by time, day, caller ID, or intent. Route business-hours calls to your office and after-hours calls to your cell or AI.

Does forwarding cost extra?

Carriers may charge per-minute for forwarding. Frontdesk includes unlimited forwarding on the $65 flat plan.

Will forwarded calls show the original caller ID?

Yes. Frontdesk preserves the original caller ID and adds a tag (e.g., "forwarded from main line") so you know the context before answering.

Built for HVAC Companies

Call Forwarding for HVAC Companies

Call forwarding for HVAC routes dispatch, emergency, and quote calls to the right tech. AI catches overflow at peak times.

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The problem

What HVAC Companies lose without Call Forwarding.

Emergency calls miss the on-call

Dispatch routing manual

No AI fallback

How Frontdesk solves it

Call Forwarding tuned for HVAC Companies.

Forward calls anywhere, anytime

Cell, landline, VoIP, international number. HVAC Companies forward by time of day, caller ID, department, or AI-detected intent.

AI receptionist as fallback

If the forwarded number does not pick up, Frontdesk AI answers, books, and captures the lead. No voicemail required.

Conditional forwarding

Different rules for business hours, after-hours, weekends. Route to the right person automatically.

Forwarded call logging

Every forwarded call gets logged, transcribed (if recording is enabled), and synced to your CRM. Same as direct calls.

Simultaneous ring

Ring multiple devices at once. First to pick up wins. AI catches the rest.

Easy setup, no carrier calls

Configure forwarding in the Frontdesk dashboard. No *72 codes, no carrier hold times.

FAQ