The interruption tax
Beyond the raw hours, every inbound call interrupts focused work like leasing follow-up, applications, and inspections. The context-switching cost compounds the lost time well beyond the minutes on the call.
Operations fact sheet
How much of the day property managers spend on calls
Property managers and leasing agents spend 30 to 40 percent of their workday on the phone, and an estimated half of that time is consumed by routine, repetitive calls that do not require human judgment.
Phone time is the single largest hidden cost in property operations.
By the numbers
30-40%
of the workday spent on the phone
Frontdesk operator benchmark, 2026
2-3 hrs
daily phone time per leasing agent
Frontdesk operator benchmark, 2026
50%
of that time on automatable calls
Frontdesk operator benchmark, 2026
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FAQ
More on how much of the day property managers spend on calls
Common follow-up questions property managers ask.
Contact supportOperators report reallocating recovered phone time to tours, lead follow-up, renewals, and resident retention, all of which directly drive revenue.