A knowledge base is an organized collection of help articles, FAQs, and how-tos that lets customers solve problems on their own and gives support teams a single source of truth.
A good knowledge base also feeds AI agents. When a chatbot or AI receptionist can read the knowledge base, it answers accurately instead of guessing.
Frontdesk's AI draws on your knowledge base to answer caller and chat questions correctly, then logs what was asked so you can spot gaps.