Conversational AI is the technology that lets software understand natural speech and text and respond like a person. It combines speech recognition, language understanding, and generation.
It powers AI phone receptionists, voice assistants, and advanced chatbots. The leap over old phone trees and scripted bots is that the caller can just say what they want.
Frontdesk runs on conversational AI: callers and texters talk normally, and the AI understands, acts, and records the outcome.