IVR is the automated system that greets callers and routes them with prompts like "press 1 for sales." It collects keypad or spoken input and directs the call without a human operator.
Traditional IVR menus frustrate callers when the options do not match what they need. The modern alternative is an AI agent that understands plain speech and handles the request directly.
Frontdesk replaces rigid phone trees with an AI receptionist that listens, understands the caller, and takes action instead of bouncing them through menus.