Frontdesk
Definitions fact sheet

How to choose an answering service

Choose a property management answering service based on 24/7 coverage, maintenance triage capability, PMS and CRM integration, multilingual support, transparent flat pricing, and the ability to book tours and follow up, not just take messages.

The criteria that actually matter.

By the numbers

6

key selection criteria

flat

pricing beats per-minute billing

action

taking beats message taking

What to evaluate

Prioritize true 24/7 coverage, accurate maintenance triage, PMS and CRM integration, multilingual handling, predictable flat pricing, and whether the service takes action (books tours, dispatches) rather than just leaving messages.

  • 24/7 coverage and instant answer
  • Maintenance triage and dispatch
  • PMS/CRM integration and flat pricing

Never miss another tenant call

Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.

FAQ

More on how to choose an answering service

Common follow-up questions property managers ask.

Contact support

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