The triage workflow
Write down what counts as an emergency, then have AI answer every after-hours call, ask the triage questions, dispatch on-call staff only for genuine emergencies, and capture everything else for morning.
Definitions fact sheet
How to handle after-hours emergencies
Property managers should define clear emergency criteria, route after-hours calls to a 24/7 triage layer that applies those rules, dispatch true emergencies immediately, and log routine requests for the next business day.
A reliable triage process for nights and weekends.
By the numbers
10-20%
of maintenance calls are emergencies
Frontdesk operator benchmark, 2026
24/7
triage coverage required
< 30s
AI triage response
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
Go deeper
Related property management facts
FAQ
More on how to handle after-hours emergencies
Common follow-up questions property managers ask.
Contact supportTypically floods, no-heat in cold weather, gas, fire, no power, and security or lockout issues. Define yours and AI will apply them.