Meet prospects where they are
Channel preference splits by age and urgency. An AI front desk answers phone, web chat, and SMS with one consistent knowledge base, so no lead is lost to channel mismatch.
Leasing fact sheet
Web chat vs phone in leasing
Renters use both heavily: younger prospects lean toward web chat and text while many still call for urgency and detail, so capturing leads across phone, chat, and text rather than forcing one channel maximizes conversion.
The answer is not either-or. It is omnichannel.
By the numbers
60%
of under-35 renters prefer text/chat
Frontdesk operator survey, 2026
45%
still call for urgent or detailed questions
Frontdesk operator survey, 2026
3
channels AI front desks unify
Never miss another tenant call
Frontdesk answers every call, text, and chat 24/7. It qualifies prospects, books tours, triages maintenance, and logs everything to your CRM. Built for property management.
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Related property management facts
FAQ
More on web chat vs phone in leasing
Common follow-up questions property managers ask.
Contact supportNo. A large share of prospects still call. Cover every channel rather than choosing one.