Clients often need to reach the practice between sessions for scheduling, logistics, or questions, and unanswered contact erodes trust. Reliable handling of routine between-session communication, with clinical matters escalated to the therapist, keeps clients supported.
Routine contact handled, clinical escalated.
By the numbers
routine
most between-session contact
trust
eroded by no response
escalate
clinical matters to therapist
Most between-session contact is logistical: scheduling, forms, billing. AI handles these instantly and routes anything clinical to the therapist, so clients feel supported without interrupting sessions or the therapist’s focus.
Frontdesk answers every call, text, and web inquiry 24/7. It runs new-client intake, answers insurance and cost questions, books sessions, and routes clinical matters to you. Built for therapists and group practices.
Go deeper
Yes, for routine logistics. Clinical concerns are escalated appropriately to the therapist.
Ready to go live
Launch Frontdesk in minutes, capture more leads, and automate repetitive front-office workflows from day one.
