HIPAA requires that protected health information be handled securely across calls, texts, and intake. Practices need communication tools built for compliance, with proper safeguards and agreements, rather than personal phones or generic services.
Compliant handling of every client contact.
By the numbers
PHI
must be handled securely
safeguards
required across channels
built-for
compliance tools needed
Protected information flows through every intake and scheduling contact. Practices should use communication tools designed for healthcare compliance, with the right safeguards and agreements in place, rather than ad-hoc personal devices.
Frontdesk answers every call, text, and web inquiry 24/7. It runs new-client intake, answers insurance and cost questions, books sessions, and routes clinical matters to you. Built for therapists and group practices.
Go deeper
It can be, when built for healthcare with proper safeguards and agreements. Generic tools are not sufficient.
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