Two very different versions
A traditional answering service just relays messages. An AI answering service understands the practice, completes intake, answers common questions, books sessions, and routes clinical matters appropriately, all securely.
Definitions fact sheet
What is a therapy answering service?
A therapy answering service handles calls a practice cannot take live. Traditional services take messages; an AI answering service goes further, running intake, answering insurance and cost questions, and booking sessions while staying compliant.
From message-taking to full intake.
By the numbers
calls
handled when you cannot
intake
and booking with AI
compliant
handling of client info
Never miss another client inquiry
Frontdesk answers every call, text, and web inquiry 24/7. It runs new-client intake, answers insurance and cost questions, books sessions, and routes clinical matters to you. Built for therapists and group practices.
Go deeper
Related therapy facts
FAQ
More on what is a therapy answering service?
Common follow-up questions operators ask.
Contact supportFor most practices, yes. It converts inquiries into booked clients instead of just leaving messages.