How does after-hours dispatch work?

Frontdesk listens for emergency keywords on every call. When detected, cascading transfer activates: assigned super → backup tech → on-call PM. The first to answer takes the call with full transcript.

Is this just a voicemail-to-text service?

No. Frontdesk answers, qualifies, dispatches, and logs. Voicemail-to-text is the consolation prize when no one answers. Frontdesk is the AI that picks up.

How is this different from Absent Answer or Signmore?

Absent Answer and Signmore are human-only after-hours services charging per-minute or per-call. Frontdesk is AI-first, flat $65/month, with 24/7 included on the base plan.

Does it work with my daytime team?

Yes. Frontdesk runs alongside your daytime staff. Set business hours, and it handles overflow during the day and full coverage after hours.

Weekend

Weekend Property Management Answering

Frontdesk runs weekends the same as weekdays. No premium, no surcharge.

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The problem

What you lose without After-Hours Property Management Answering (Weekend).

Weekend coverage costs extra

Lead inquiries Saturday

Maintenance Sunday emergencies

How Frontdesk solves it

After-Hours Property Management Answering tuned for Weekend.

Covers nights, weekends, holidays

Weekend get 24/7 coverage on the same flat plan. No premium tier, no per-hour surcharge.

Emergency dispatch in 30 seconds

Keyword detection on "leak", "flood", "no heat", "no power", "lockout". Cascading transfer to on-call tech. Work order logged.

Routine calls handled or queued

AI handles tenant FAQs and lease questions. Non-urgent items get a transcript and morning ticket.

Bilingual on every plan

After-hours calls are disproportionately bilingual. English and Spanish standard.

Native PM software sync

After-hours work orders, lead captures, and call notes sync to AppFolio, Buildium, Yardi, RealPage by morning.

Owner and tenant escalation rules

Configure who gets called at 2am for what. Tier 1: super. Tier 2: backup. Tier 3: PM.

FAQ