Can it handle both inbound and outbound?

Yes. Frontdesk answers inbound support, sales, and service calls and runs outbound campaigns like follow-ups, confirmations, and lead qualification. One agent covers both directions across phone, SMS, email, and chat.

What happens during a volume spike?

Nothing changes for the caller. Frontdesk handles unlimited concurrent calls, so a sudden surge gets the same instant pickup as a quiet afternoon. There is no queue to overflow and no team to overwhelm.

Can a caller still reach a human?

Yes. Frontdesk warm-transfers to your team for anything that needs a person, passing along full context. The AI resolves the routine majority and escalates the real exceptions.

How fast can we launch?

About 30 minutes. Forward your numbers, train Frontdesk on your scripts and knowledge base, connect your CRM. Number porting is free and you can be live the same day.

Inbound Support

AI Call Center for Inbound Support

Frontdesk answers every inbound support call on the first ring, resolves routine requests, and transfers edge cases to your team with full context. Unlimited concurrent calls, 24/7.

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The problem

What you lose without AI Call Center (Inbound Support).

Hold queues drive callers to abandon

Volume spikes overwhelm fixed staff

After-hours calls go to voicemail

How Frontdesk solves it

AI Call Center tuned for Inbound Support.

Unlimited concurrent calls, no hold queue

Inbound Support get a call center that answers every line at once. A hundred callers can ring in at the same time and every one is picked up on the first ring. No queue, no busy signal, no abandoned calls during a spike.

Handles inbound and outbound at scale

One AI runs inbound support and outbound campaigns. It answers questions, resolves issues, qualifies leads, confirms appointments, and follows up. The same agent works both directions without a separate dialer or team.

Scales instantly with zero hiring

Volume triples overnight and Frontdesk absorbs it. No recruiting, no two-week training cycles, no scheduling shifts. Capacity is software, so peak season and slow weeks cost the same flat rate.

Consistent quality on every call

Every caller reaches the same trained agent that follows your scripts, stays on policy, and never has an off day. No attrition, no ramp time, no variance between your best rep and your newest one.

Live transfer to humans for edge cases

When a call needs a person, Frontdesk warm-transfers to your team with full context. The AI handles the routine majority and routes the genuine exceptions, so your humans only touch what truly needs them.

QA and analytics on 100% of calls

Full transcripts, recordings, and analytics for every interaction, not a 2% sample. Track resolution rate, sentiment, and campaign performance across the whole operation, and sync every conversation to your CRM.

FAQ