AI Helpdesk for MSPs
Frontdesk handles MSP client tickets with multi-tenancy and per-client SLAs.
What you lose without AI Helpdesk Automation (MSP).
Multi-tenant complexity
Client-specific SLAs
PSA integration
AI Helpdesk Automation tuned for MSP.
Auto-categorize and route tickets
MSP get AI that classifies every ticket and routes to the right queue. No manual triage.
Auto-resolve common requests
Password reset, access requests, status checks, common how-tos. AI handles.
Knowledge base recommendations
AI surfaces relevant KB articles to agent + customer. Faster resolution.
Multi-channel ticket creation
Phone, chat, email, SMS, web form. All flow into one helpdesk view.
Native helpdesk integration
Zendesk, HubSpot Service Hub, Help Scout, Freshdesk, Front, ServiceNow.
Start for free
Compare to Atera, Freshdesk AI, Zendesk AI (per-agent), ServiceNow (enterprise).
Software that uses AI to categorize, route, prioritize, and resolve helpdesk tickets across IT, HR, and customer support.
Both. IT use cases include password reset, access requests, common errors. Customer support use cases include order status, returns, account changes.
Industry data: 45% MTTR reduction within first year. 50%+ of tier-1 tickets resolved without human.
Atera and Aisera are IT-focused. Frontdesk covers IT + customer support + multi-channel.
Yes. Plus Zendesk, HubSpot Service, Help Scout, Freshdesk, Front, Jira Service Management.
Other AI Helpdesk Automation use cases
Deploy your AI Helpdesk for MSPs today.
Forward your traffic, train Frontdesk on your business, go live in minutes, no new hardware, no contracts.