Is this a resident maintenance app?

It is broader. Residents can reach Frontdesk by phone, text, or web, whichever they prefer, without downloading an app. The AI captures the request, triages it, and routes it the same way every time.

How does it know what is an emergency?

Frontdesk classifies each request by severity using the resident description: flooding, gas, no heat, and security issues escalate to on-call staff immediately, while routine requests are scheduled and dispatched.

Does it create work orders in our PM software?

Yes. Frontdesk logs each request as a work order in AppFolio, Buildium, Yardi, or RealPage with the unit, issue, and access details already filled in.

Can it dispatch vendors directly?

Yes. Frontdesk routes each request to the right vendor or in-house tech based on category and your dispatch rules, and notifies them with the details captured on the call.

After Hours

After-Hours AI Maintenance Coordination

Frontdesk covers nights, weekends, and holidays: answering requests, triaging emergencies, and escalating to on-call staff.

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The problem

What you lose without AI Maintenance Coordination (After Hours).

Voicemail backlog every morning

Emergencies missed overnight

On-call staff overloaded

How Frontdesk solves it

AI Maintenance Coordination tuned for After Hours.

Takes maintenance requests 24/7

After Hours get an AI that answers maintenance calls, texts, and web requests around the clock. No more voicemail backlog on Monday morning.

Triages by urgency automatically

Burst pipe versus a squeaky door. Frontdesk classifies severity, gathers details, and routes each request the right way.

Dispatches the right vendor

Routes plumbing to the plumber and HVAC to the HVAC tech, with the unit, issue, and access details already captured.

Escalates true emergencies instantly

Gas leaks, flooding, no heat in winter. Frontdesk reaches on-call staff immediately instead of leaving it for the morning.

Logs every request to your PM software

AppFolio, Buildium, Yardi, RealPage. Work orders are created with full context, no manual data entry.

Keeps residents updated

Confirms the request, shares expected timing, and follows up so residents are not left wondering.

FAQ