How is conversational IVR different from press-1 IVR?

Press-1 IVR forces callers through menu trees and routes by guessing. Conversational IVR uses AI speech recognition to understand intent in natural language and routes to the right place on the first try.

Do I need a contact center to use IVR?

No. Frontdesk runs IVR for small and mid-sized teams without a contact center. Plans start at $65/month.

Will my callers still get to a human?

Whenever they want. Frontdesk transfers with full conversation context (no re-asking). For urgent calls, the AI auto-escalates.

How does this compare to Five9 or Genesys?

Five9 and Genesys are enterprise contact-center platforms with IVR included. Pricing starts in the thousands per month. Frontdesk is purpose-built for SMB and mid-market at a fraction of the cost.

Built for E-commerce Stores

IVR Software for E-commerce Stores

IVR for e-commerce routes order, refund, and support calls intelligently. AI handles order status without a transfer.

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The problem

What E-commerce Stores lose without IVR Software.

Order-status calls clog support

Refund disputes routed manually

No order context in IVR

How Frontdesk solves it

IVR Software tuned for E-commerce Stores.

Conversational IVR, no menus

Callers speak naturally instead of pressing 1 for sales. Frontdesk understands intent and routes the call. E-commerce Stores skip the menu tree.

Visual flow builder

Drag-and-drop routing logic. Build, test, and ship a new call flow in minutes.

Speech recognition in 20+ languages

Native-quality speech recognition. Detects language automatically.

Live calendar booking

Callers book appointments in the IVR. No transfer, no callback, no missed window.

CRM-aware routing

Routes by customer tier, deal stage, or open ticket. The IVR knows who is calling before they explain.

Hand-off to humans when needed

Live transfer with full context handed to the agent. No "tell me again why you called?"

FAQ