Does it record both inbound and outbound calls?

Yes. Calls in either direction are captured, transcribed, and saved to the contact automatically. There is no button to remember to press.

Is mobile call recording legal?

It depends on your state. Some states require all parties to consent. Frontdesk can play a recording announcement at the start of each call so you stay compliant where two-party consent applies. Confirm the rules for your area.

Can I search my recordings?

Yes. Because every call is transcribed, you can search across all recordings by keyword, contact, or date and jump to the exact line.

How much does it cost?

Plans start free to start with unlimited seats, including recording, transcription, and AI summaries. Standalone recorder apps often charge per minute or per user on top of a transcription subscription.

Built for E-commerce Stores

Mobile Call Recording Software for E-commerce Stores

Mobile call recording for e-commerce documents support and order-issue calls so refund decisions and customer promises are on the record.

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The problem

What E-commerce Stores lose without Mobile Call Recording.

Disputed refund conversations

No record of order promises

Support details lost

How Frontdesk solves it

Mobile Call Recording tuned for E-commerce Stores.

Record calls from any phone

Capture inbound and outbound calls on the cell phones and laptops e-commerce stores already use. No desk hardware, no separate recorder app.

Automatic transcription

Every recording becomes a searchable transcript within seconds. Find the moment a price was quoted or a promise was made without scrubbing audio.

AI call summaries

Frontdesk reads each transcript and writes a short summary with the action items, so you skip the replay and get to the point.

Logged straight to your CRM

Recordings, transcripts, and summaries attach to the contact in HubSpot, Salesforce, or Pipedrive automatically.

Consent and compliance controls

Configure recording announcements by state and store audio with role-based access so the right people see the right calls.

AI receptionist that records too

When a call goes to the AI, that conversation is recorded, transcribed, and summarized the same way a live call is.

FAQ